Zurich Insurance honored with Genesys Customer Innovation Award On May 19, 2021, the G-Summit 2021 DACH was successfully held. Interesting presentations and business talks invited to a lively exchange with customers. Towards the end of the event, Genesys presented its annual Customer Service Awards DACH.Deliberate is very proud that one of its customers was one …
Our homepage has got support! With our Deli-Bot we can have a little helper on the homepage – Deli.You can find him on our start page. “Welcome Deli! Would you like to introduce yourself to us?”Hello everyone. As already mentioned my name is Deli. I am an aiaibot and originally from beautiful Switzerland.”So how did you get …
Put an end to digital fatigue : Take a Break! The customer service conference G-Summit for our customers, prospects and partners will be something very special this year: Take a break with us! Create space for creativity, new energies and enjoyment during the breakfast, lunch or happy hour break.We have therefore divided our inspirations for …
Deliberate implements visualIVR based on Genesys Cloud Every customer has had some experience with an IVR – Interactive Voice Response. Mostly in the form of selection menus or queries via the caller is able to make entries on the phone by means of speech (or key dialing). Be it for navigation or authentication, up to …
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