"The whole is more than the sum of its parts." (Aristoteles, griechischer Universalgelehrter, 384 - 322 v. Chr.)
One example of this is our partnership with Genesys. Genesys is the expert for contact center software. We are the expert for consulting, the development, installation and operation of contact center solutions.
For complex projects, we draw on a comprehensive network of cooperation partners who support us with their specific expertise. When integrating our partners, the operational control remains in our hands. You have only one contact person: us.
Every year, Genesys® delivers more than 70 billion remarkable Customer Experiences for companies in over 100 countries. Through the power of the cloud and AI, their technology connects every customer contact across marketing, sales and service on every channel, while improving employee satisfaction. Genesys pioneered Experience as a Service℠, enabling companies of all sizes to deliver true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform designed for rapid innovation, scalability and flexibility.
Deliberate GmbH is a certified Genesys partner.
Deutsche Telefon Standard GmbH
Deutsche Telefon, founded in 2007 and headquartered in Mainz, Germany, is a specialist for professional SIP communication and one of the leading providers of network Tk systems. With the SIP Tk system CentrexX and the SIP Tk system connection (SIP Trunk), the company offers two modern and powerful telephony solutions from the cloud.
Plenom A / S
Plenom is a Danish design and engineering firm specializing in creating notification solutions, regardless of office environment or layout. Since the creation of kuando Busylight's presence, alerting and notification system in 2003, contant centers around the world have saved time and money. The simple but effective color-coding system allows agents to show colleagues their availability status or even signal when a supervisor's assistance is needed. With a built-in speaker for audio notifications and customizable mounting options, kuando Busylight can be integrated into any call center or office environment.
aiaibot is a Swiss Made Conversational AI software solution. With the aiaibot platform, well-known companies automate their customer dialog. The intelligent chatbot solution understands free text and integrates surrounding systems such as ERP and CRM applications into the customer dialog. Thus, customer processes can be automated E2E and measurable business benefits can be achieved in a short time. For example, the increase of sales leads or the reduction of calls and e-mails in customer service.
Deliberate GmbH is an aiaibot Solution Partner.
BVMW - Bundesverband mittelständische Wirtschaft, Unternehmerverband Deutschlands e.V.
Deliberate is committed as a member of the Bundesverband mittelständische Wirtschaft.