blinkyDings

blinkyDings is a functional extension for your Genesys Cloud CX application. It signals the current Genesys Cloud status of the agent and informs about incoming interactions easily visible for the whole customer service team and of course the agent itself. For pure Communicate users, for example, their personal or call status can be displayed. No call will get lost anymore.

The signaling is done visually via an information light connected to the PC via USB and/or via desktop notification. Each status information can be individually assigned to a color.

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WHY BLINKYDINGS?

Web applications like the Genesys Cloud are in principle trapped in the browser
Web applications only have limited ability to interact with their client host OS
Browser window cannot be brought forward by contained web application
Windows Toast-Notifications are not intrusive enough
Audio notifications are mostly undesired
Team leaders would like to have a live activity and performance overview

WHAT’S BLINKYDINGS?

blinkyDings is a client application that extends the notification capabilities of Genesys Cloud
Offers signaling for any AgentPresence-State, Interaction- and Routing-Status
“Require Assistance” feature (with Windows HotKey) to notify and call for help (e.g. from team leader)
Offers Visual On-Screen non-intrusive Popup above all windows
Use of external USB Color LED light (Kuando busylight)
Signaling style for each state can be configured to have individual color and blink behavior
All blinkyDings clients are provisioned by central cloud configuration backend
Simple registration and configuration via QR-Code from mobile device camera
Administration and configuration directly in the Genesys Cloud CX App Wizard