![logo_blinkyDings_2-0](https://deliberate.de/wp-content/uploads/2022/07/logo_blinkyDings_2-0.png)
blinkyDings is a functional extension for your Genesys Cloud CX application. It signals the current Genesys Cloud status of the agent and informs about incoming interactions easily visible for the whole customer service team and of course the agent itself. For pure Communicate users, for example, their personal or call status can be displayed. No call will get lost anymore.
NEW in version 2.4
![monitoring_2-4 blinkyDings 2.4 - Monitoring](https://deliberate.de/wp-content/uploads/2024/06/monitoring_2-4-1.gif)
The signaling is done visually via an information light connected to the PC via USB
and/or via desktop notification.
![cloudplusblinkypluskuando google](http://deliberate.de/wp-content/uploads/2020/11/cloudplusblinkypluskuando-google.png)
Each status information can be individually assigned to a color.
Use Cases
Typical Situation:
Business Benefits:
Feature Summary
SCREENSHOTS
![blinkyDings-V2-3_01 blinkyDings Signaling](https://deliberate.de/wp-content/uploads/2024/03/blinkyDings-V2-3_01.webp)
![blinkyDings-V2-3_04 blinkyDings Rule Expressions](https://deliberate.de/wp-content/uploads/2024/03/blinkyDings-V2-3_04.webp)
![blinkyDings-V2-3_02 blinkyDings configuration](https://deliberate.de/wp-content/uploads/2024/03/blinkyDings-V2-3_02.webp)
![blinkyDings-V2-3_06 blinkyDings Event Definition](https://deliberate.de/wp-content/uploads/2024/03/blinkyDings-V2-3_06.webp)
![blinkyDings-V2-3_03 blinkyDings App Status](https://deliberate.de/wp-content/uploads/2024/03/blinkyDings-V2-3_03.webp)
![blinkyDings-V2-3_05 blinkyDings App signaling configuration](https://deliberate.de/wp-content/uploads/2024/03/blinkyDings-V2-3_05.webp)
![blinkydings_CCworker_icon](http://deliberate.de/wp-content/uploads/2020/11/blinkydings_CCworker_icon.png)
HAVE WE WON YOUR INTEREST?
Contact us!
As Deliberate, we are happy to help you take your customer service to the next level.
![kuando_icon-91x100](http://deliberate.de/wp-content/uploads/2020/11/kuando_icon-91x100-1.png)
Hardware
blinkyDings currently works with the following signal lights:
- kuando Busylight – UC Alpha
- kuando Busylight – UC Omega