For Genesys Cloud

Elevate Your Genesys Cloud and Microsoft Teams Integration

Effortless Presence Synchronization

syncDings integrates with Genesys Cloud and the Microsoft Graph API to synchronize the presence status of Genesys Cloud and Microsoft Teams based on user-defined rules.

Typical Customer Situation

Previously:
Transfer of Genesys Cloud status to MS Teams was possible, but there was no status transfer from MS Teams to Genesys Cloud.

With syncDings:
Experience completely flexible, bidirectional synchronization between MS Teams and Genesys Cloud – in both directions.

Business Benefits / Unique Selling Points (USPs)

Presets

Predefined rules facilitate the start of use, eliminating the need for additional rules or integrations.

No Obligation / No Minimum Setup

All Genesys statuses can be, but do not have to be, linked to directly associated MS Teams statuses, allowing for a flexible setup.

Flexibility & Multidimensionality

Set your own individual and detailed rules without limitations. Mix and match to suit your specific needs.

Control for Admins

Avoid status ping-pongs as synchronization is only triggered once, preventing technical conflicts in Genesys Cloud if MS Teams is not connected or activated. Provides one central setup for the entire organization in Genesys Cloud

With syncDings streamline your workflow and ensure seamless communication across your platforms. Embrace the future of presence synchronization and take full control of your contact center’s efficiency.

syncDings architectural sketch

Have we piqued your interest?

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For Genesys Cloud

Deliberate GmbH