syncDings MS-Teams-Integration für Genesys Cloud - bidirektional

For Genesys Cloud

Bi-directional Synchronisation
between Genesys Cloud and Microsoft Teams

syncDings graphic animated


Now experience fully flexible, bi-directional synchronization between MS Teams and Genesys Cloud. While previously only the status could be transferred from Genesys Cloud to MS Teams, the reverse is now also possible.

Business benefits:

icon productivity

Experience enhanced productivity as colleagues in MS Teams can view the real-time status of agents in Genesys Cloud while they are working in the contact center. This ensures smoother contact center operations and improves communication between employees across both platforms. If an agent is in a Teams meeting, their status in Genesys Cloud will show as unavailable for calls, preventing interruptions during meetings.

icon presets

Presets – Predefined rules facilitate the start of use, eliminating the need for additional rules or integrations.

icon flex setup

No obligation / no minimum setup - All Genesys statuses can be, but do not have to be, linked to directly associated MS Teams statuses, allowing for a flexible setup.

icon flexibility

Flexibility & multidimensionality – Set your own individual and detailed rules without limitations. Mix and match to suit your specific needs.

icon control

Control for admins: Avoid status ping-pongs as synchronization is only triggered once, preventing technical conflicts in Genesys Cloud if MS Teams is not connected or activated. syncDings provides one central setup for the entire organization in Genesys Cloud.ung für die gesamte Organisation in Genesys Cloud.

With syncDings you can optimize your workflows and ensure seamless communication across your platforms. Embrace the future of presence synchronization and take full control over the efficiency of your contact center.

Free 30-day trial version available!

Now on