syncDings MS-Teams-Integration für Genesys Cloud - bidirektional

For Genesys Cloud

Bi-directional Synchronisation
between Genesys Cloud and Microsoft Teams

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Now experience fully flexible, bi-directional synchronization between MS Teams and Genesys Cloud. While previously only the status could be transferred from Genesys Cloud to MS Teams, the reverse is now also possible.

Business benefits:

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Experience enhanced productivity as the real-time status from MS Teams is synchronized
with the agent's status in Genesys Cloud and equally shown in both applications.

This ensures smoother operations and improves communication between employees. If
agents are in a Microsoft Teams meeting, their status in Genesys Cloud will be shown as
unavailable, preventing interruptions.

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Presets – Predefined rules facilitate the start of use, eliminating the need for additional rules or integrations.

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No obligation / no minimum setup - All Genesys statuses can be, but do not have to be, linked to directly associated MS Teams statuses, allowing for a flexible setup.

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Flexibility & multidimensionality – Set your own individual and detailed rules without limitations. Mix and match to suit your specific needs.

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Control for admins: Avoid status ping-pongs as synchronization is only triggered once, preventing technical conflicts in Genesys Cloud if MS Teams is not connected or activated. syncDings provides one central setup for the entire organization in Genesys Cloud.ung für die gesamte Organisation in Genesys Cloud.

With syncDings you can optimize your workflows and ensure seamless communication across your platforms. Embrace the future of presence synchronization and take full control over the efficiency of your contact center.

Still have questions about syncDings?

Make an appointment for a demo!

Free 30-day trial version available!

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