Our Services

Consulting - QUALITY IS THE RESULT OF KNOW-HOW AND COMPETENCE

In the digital transformation, customer actions that take place via different channels (telephone, eMail, SMS, etc.) can no longer be considered separately. The previous approach of incorporating them into the system landscape as a stand-alone solution is outdated. In the truly digital world of the new age, this is no longer possible. The algorithms would be too complex, the computing power too high, and the system too fragile and sluggish. Silo thinking must therefore give way to the open approach. With omnichannel - across all channels - data is treated homogeneously. No channel is prioritized. The customer is the hub. This is where all the information comes together.

DELIBERATE CONSULTING FOR YOUR OPTIMIZED CONTACT CENTER SOLUTION
The touchpoints through which customers connect with you are diverse and must be served. It is not enough to have the right technology - both hardware and software - to do this. The company must be geared to this. In terms of its way of working and thinking, as well as its processes:

BRIDGING
Controlling does not speak the language of the service center. The service center does not speak the language of accounting. When it comes to IT projects, in many companies the departments talk past each other because they pursue different goals. This leads to IT solutions that fit perfectly within the budget, but often only meet 30 to 40% of the needs of the marketing managers.

Bridging by Deliberate brings all sides together. With the goal of developing the framework for an IT solution that covers everyone's needs and fits within budget constraints.

TECHNOLOGY CONSULTING
Telecommunications and information technology today form complex structures. Therefore, it is no longer enough to be a specialist - overarching expertise is necessary. This knowledge does not stop at the boundaries of technology. Beyond the necessary technological know-how, knowledge of the influence of technologies on business processes and profitability is required. What is needed is the ability to think ahead for a holistic approach - from the infrastructure to the user. Deliberate guides you through this process.

WELL CONSIDERED, WELL THOUGHT OUT.
THAT'S WHAT OUR NAME SAYS IN THE ENGLISH Interpretation. AND THAT'S WHAT WE STAND FOR.

ANALYSIS / CONCEPT / DESIGN
With Deliberate, you build on method and technology expertise - from the infrastructure to the user. Based on analyses, technology considerations and preliminary studies, you know exactly which path is right for you. Contact center solutions are valuable performance accelerators, but complex technical solutions. You will see the full value of Genesys Cloud as well as the expertise of our long-standing specialists in the careful implementation of our experts.

PROJEKTMANAGEMENT
With Deliberate's project management, you successfully implement your projects within the framework of the specifications. The most important thing: the start. After all, the first few meters determine future success. In the first step, Deliberate defines goals together with you ("project vision") and involves involved partners at an early stage ("harmonization" and "commitment").

• Continuous monitoring and support in all project phases
• Focus on quality, risk and cost management
• Focus on measurability of work delivered by Deliberate
• Using project management methods such as work breakdown structure, resource planning, etc.

SERVICES - SAFE, FAST AND AVAILABLE

With Deliberate's contact center solutions, you keep an eye on the entire customer journey across all touchpoints and channels and create a continuous holistic service experience for your customers.

As a result, you achieve measurable competitive advantages. In addition, we offer you further services so that you can achieve your goals in time and with correspondingly good quality.

Highly qualified consultants, developers and IT technicians are rare. At Deliberate, we give you access to our professionals. Take advantage of Deliberate's highly qualified consultants in all phases of your projects. In addition, Deliberate's broad network gives you access to experienced subject matter experts who are trusted by Deliberate to provide you with the expertise you need.

Targeting services - in all phases of a project

• Access to excellent expert knowledge (also within the framework of employee leasing)
• Support and consulting services in all phases of the IT lifecycle
• High quality in service provision
• Covering of personnel bottlenecks

Hardly one system is the same as another. Hardly any company has the same needs as another. That's why Deliberate develops a managed service concept tailored precisely to your needs for the professional operation of your telecommunications and information technologies.

Deliberate's industry-experienced specialists understand your company's core business, proactively address issues and offer innovative IT solutions to increase efficiency.

Outsource Service and Focus on the Essentials

• Relieve your IT and concentrate on your core business
• Coveringresource bottlenecks and building new business areas
  
• Full cost and resource control
  
• Full service transparency
• IT sovereignty remains in your company

Genesys Cloud ContactCenter are extremely stable systems. However, if something does not work, fast and competent help is needed. Be it hardware problems, administration of your software or application questions. Deliberate's support only includes direct contact with highly qualified specialists in our German offices. Even if quick on-site help is required, we will actively support you. With Genesys Cloud and Deliberate, you are always on the safe side.

Secure and fast available competent support

• German speaking contacts
• Experienced specialist personnel only
• Quick help on site if needed

Systems - SOLUTIONS FOR AN EXCELLENT CUSTOMER EXPERIENCE

To provide really good service, the right data must be available in the right place at the right time. But if your staff is not properly trained, your departments do not keep the data available, or evolved processes block new, faster workflows, then even the best contact center solution can't really deliver its benefits.

Implementation and system integration are never a purely technical process. The solution must be tailored to you, to your company, to your situation, and it must fit. For this, Deliberate is at your side. Sometimes with the full power of all possible benefits, sometimes step-by-step. The bottom line is always that you can use the solution to its full potential. Then we have done a good job!

WE ARE PROFESSIONALS IN THE FIELD OF CONTACT CENTER SOLUTION - Genesys CLOUD.
HERE WE UNCOMPROMISINGLY PLAY OUT ALL ADVANTAGES FOR YOU.

• Service platforms for all eventualities and requirements
• Omnichannel: Telephony, eMail, Chat, Social Media, Video, Quality Management, etc.
  
• In addition to the technology, we always consider the technical requirements and the customer and business benefits.
  
• Many years of consulting expertise enable us to look beyond the end of our nose.
  
• Creation of harmony between standardization and customer individuality
• In-house development of add-ons and programming of individual customer solutions