October 8, 2021

Use predictive routing to increase your “first call resolution” rate, reduce the number of transfers and thus increase customer satisfaction.The optimal assignment of agents to customers is a crucial factor for the fast handling of concerns and thus for an optimal customer experience.Modern contact centers have outgrown traditional, manually created skill- and queue-based routing methods

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August 4, 2021

Deliberate sets up a transnational customer service center for CarGarantie Courtage SARL in a short time! CarGarantie Courtage SARL is a 100% subsidiary of CarGarantie GmbH from Freiburg, one of the leading specialist insurers for warranty and customer loyalty programs for new and used vehicles in Europe.The conclusion of Christoph Schuler, Head of Operations, is

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June 7, 2021

Deliberate, together with its partner Genesys, was able to set up a vaccination hotline for Viega at short notice and ready for operation in just 4 days. Together with Deliberate GmbH, Viega introduced a cloud-based contact center solution within a very short time. This serves as a vaccination hotline for Viega’s workforce so that vaccination

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May 21, 2021

Zurich Insurance honored with Genesys Customer Innovation Award On May 19, 2021, the G-Summit 2021 DACH was successfully held. Interesting presentations and business talks invited to a lively exchange with customers. Towards the end of the event, Genesys presented its annual Customer Service Awards DACH.Deliberate is very proud that one of its customers was one

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