June 7, 2021

Deliberate, together with its partner Genesys, was able to set up a vaccination hotline for Viega at short notice and ready for operation in just 4 days. Together with Deliberate GmbH, Viega introduced a cloud-based contact center solution within a very short time. This serves as a vaccination hotline for Viega’s workforce so that vaccination

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May 21, 2021

Zurich Insurance honored with Genesys Customer Innovation Award On May 19, 2021, the G-Summit 2021 DACH was successfully held. Interesting presentations and business talks invited to a lively exchange with customers. Towards the end of the event, Genesys presented its annual Customer Service Awards DACH.Deliberate is very proud that one of its customers was one

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February 18, 2021

Deliberate implements visualIVR based on Genesys Cloud Every customer has had some experience with an IVR – Interactive Voice Response. Mostly in the form of selection menus or queries via the caller is able to make entries on the phone by means of speech (or key dialing). Be it for navigation or authentication, up to

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February 1, 2021

Another successful Deliberate GmbH customer project.A food producer from southern Germany achieved impressive growth in just a few years: from 4,000 to 24,000 employees.The challenge, however, was that the service infrastructure could no longer keep up with this development. It was too heterogeneous, not scalable enough, too maintenance-intensive and no longer up to date. This

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