G-Summit DACH

April 29

Last updated on April 29, 2021

Put an end to digital fatigue : Take a Break!

The customer service conference G-Summit for our customers, prospects and partners will be something very special this year: Take a break with us! Create space for creativity, new energies and enjoyment during the breakfast, lunch or happy hour break.

We have therefore divided our inspirations for you into short consumable hours. Enjoy entertaining entertainment by our top speakers!

Deliberate GmbH is one of the official partner sponsors of the Genesys event.

GENESYS G-SUMMIT DACH 2021
Let your mind wander as you experience a conference experience with whole new horizons and recharge your batteries from our very real, touchable and tangible conference package. That's because Genesys will send it directly to your office or home office address when you sign up for one or more of the free break sessions. Find out what's in store for you during these exciting breaks in our agenda below.

You've earned it! See why you should definitely be there in the video with Heinrich Welter, Territory VP EMEA Central & GM DACH from Genesys.

Wednesday, 19 May 2021, 09:15 - 19:30

Half past nine in the morning in Germany: breakfast break from 9:30 - 10:30 a.m.

  • Kick-start to the morning with DJ Noir
  • Above the rooftops of ... Frankfurt, Zurich, Vienna - Good prospects for your customer service
  • Heinrich Welter, Territory VP EMEA Central & GM DACH from Genesys in a short interview with Sven Hansel, journalist, author and moderator
  • About serving and serving well
    Zita Langenstein, the first woman ever to be trained at the renowned butler school of Ivor Spencer and served the Queen Afternoon Tea in Swiss Style.
  • Questions, ideas, opinions
    Heinrich Welter and Zita Langenstein are at your disposal for a digital coffee-kitchen conversation.

Magic meal! from 13:30 - 14:30

  • Interactive live session on the theme of technology and magic.
    Simon Pierro, Magician of the Year 2020, world-renowned show act "Keep in Touch" in times of increasing virtualization - the magician shows how millennial services can be enhanced with the latest technology
  • Questions, ideas, opinions
    Simon Pierro is at your disposal for a digital canteen talk.
  • Happy Customer Hour - attention, aperitif and awards between 5:30 and 7:00 p.m.
  • After-Work with DJ Noir
  • The power of humanity
    Peter Graf, Executive Vice President, Chief Strategy Officer, Genesys
  • World Wide Winners
    Simon Pierro - Magical moments, glamour and bubbly with the winners of our Genesys Customer Service Awards for the DACH region
  • Questions, ideas, opinions
    Peter Graf, Simon Pierro and Heinrich Welter are at your disposal for a digital after-work exchange.


Business Talks from 10:30 - 13:00 and from 14:30 - 17:00

  • In between the breakfast, lunch and happy hour sessions, you will of course have the opportunity to exchange ideas if needed and interested. Simply book a session with our Genesys experts and partners to discuss specific topics that are of interest to you and your business. You will receive an overview of the topics after registering for one of the main sessions.

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