October 8, 2021

Use predictive routing to increase your “first call resolution” rate, reduce the number of transfers and thus increase customer satisfaction.The optimal assignment of agents to customers is a crucial factor for the fast handling of concerns and thus for an optimal customer experience.Modern contact centers have outgrown traditional, manually created skill- and queue-based routing methods

Ganzer Beitrag / entire post
October 4, 2021

Webinar 10/28/2021 – Thomas Müller (Senior Consultant Deliberate GmbH).
“How to digitize your customer service and secure competitive advantages with the cloud in the short term”.
Digitization is the networking of platforms. It is therefore essential for companies to think about the development of their own customer interface. Whereas customer inquiries used to be answered by telephone, digital channels such as e-mails, chats and messages from social media are becoming increasingly relevant as part of the Internet of Things (IoT).

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Ganzer Beitrag / entire post
September 6, 2021

The Swiss Customer Service Summit was successfully held on 27.08.2021We as Deliberate were solution partners of the very interesting event and are glad that we could do our part to make it a success. We would like to take this opportunity to thank the organisers, the other partners of the summit and the interesting and

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August 6, 2021

We get fit for the team hiking weekend and test our new polo’s.We are Deliberate. So that you can recognize this right away, we all got a polo shirt for the upcoming hiking weekend.We are already looking forward to the outdoor fashion show!Here already a small foretaste…Jana Steinhart, Human Resources Representative Deliberate GmbH

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Ganzer Beitrag / entire post