2022 GARTNER® MAGIC QUADRANT™ FOR CONTACT CENTER AS A SERVICEGenesys named a Leader and ranked #1 in 3 out of 5 Critical Capabilities Use Cases.Contact center as a service solutions (CCaaS) enable organizations to meet customers where they are, respond in real time to volume changes and build experiences that drive loyalty.A CX solution relies …
Begreifen, wie die Wirtschaft funktioniert… so lautet das Motto seit nunmehr 10 Jahren. Bei den Businesswochen findet jeder einen Bereich, der ihn besonders interessiert, über den er sich vertiefend informieren kann.Eine Idee der Businesswochen ist, Gedanken auszutauschen, Menschen zusammenzuführen, Zusammenhänge erkenntlich zu machen.Volker Siegle, Ideengeber und Organisator der BusinesswochenAuch 2022 beteiligt sich die Deliberate GmbH wieder an den …
Customer Experience WorkshopThis 1.5-day workshop examines existing touchpoints and the resulting potential for improvement in the communication processes with your company’s customers.By analyzing your communication situation, we work with you to develop solutions for optimizing your communication processes, taking into account the criteria of customer satisfaction, cost reduction and increased productivity.You will receive support services …
Consolidate your digital service. Expand your digital support. Empower your employees. Optimize your support strategy.Take self-service to the next level.
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