2022 GARTNER® MAGIC QUADRANT™ FOR CONTACT CENTER AS A SERVICE
Genesys named a Leader and ranked #1 in 3 out of 5 Critical Capabilities Use Cases.
Contact center as a service solutions (CCaaS) enable organizations to meet customers where they are, respond in real time to volume changes and build experiences that drive loyalty.
A CX solution relies on the strength of its underlying technology ― The 2022 Gartner Magic Quadrant for CCaaS report evaluates 9 technology vendors on their ability to execute and completeness of vision.
Deliberate GmbH is proud to partner with Genesys ― which was recently named a CCaaS Leader for the 8th year in a row in the Gartner Magic Quadrant. Together, we deliver a solution that can enable your organization with the tools needed to transform siloed interactions into connected, customer experiences.
Read the report today and gain:
- Insights into how the 9 technology providers are evaluated
- Tips for navigating the market to make the right choice
Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022.
Gartner, Critical Capabilities for Contact Center as a Service, By Steve Blood, Pri Rathnayake, Drew Kraus, Pankil Sheth, 23 August 2022.
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