Genesys a leader in the Magic Quadrant for CCaaS

September 2

Last updated on September 2, 2022


Genesys named a Leader and ranked #1 in 3 out of 5 Critical Capabilities Use Cases.

Contact center as a service solutions (CCaaS) enable organizations to meet customers where they are, respond in real time to volume changes and build experiences that drive loyalty.

A CX solution relies on the strength of its underlying technology ― The 2022 Gartner Magic Quadrant for CCaaS report evaluates 9 technology vendors on their ability to execute and completeness of vision.

Deliberate GmbH is proud to partner with Genesys ― which was recently named a CCaaS Leader for the 8th year in a row in the Gartner Magic Quadrant. Together, we deliver a solution that can enable your organization with the tools needed to transform siloed interactions into connected, customer experiences.

Read the report today and gain:

  • Insights into how the 9 technology providers are evaluated
  • Tips for navigating the market to make the right choice

Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022.

Gartner, Critical Capabilities for Contact Center as a Service, By Steve Blood, Pri Rathnayake, Drew Kraus, Pankil Sheth, 23 August 2022.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved

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