Customer Experience Workshop
This 1.5-day workshop examines existing touchpoints and the resulting potential for improvement in the communication processes with your company's customers.
By analyzing your communication situation, we work with you to develop solutions for optimizing your communication processes, taking into account the criteria of customer satisfaction, cost reduction and increased productivity.
You will receive support services for the creation of a communication concept that describes the current input channels and shows their dependency in the company. Important information is elaborated, which should lead to a target picture and a first concept regarding the management of contact channels with the customer.
The workshop will cover the following topics:
This workshop will provide you with the following benefits for your company:
The methodology within the workshop is divided into three phases:
1. analysis phase
2. optimization phase
3. action plan
The results of the workshop are presented in the form of a PowerPoint. These include:
*The services are provided remotely.
If on-site deployment is desired, an additional travel fee will be charged.
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