Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.What’s the challenge?When your customers call in to self-service or need an agent, they want to get off the phone as soon as possible. Traditional IVRs are complex menu mazes that are unfriendly to use and confuse customers. This leads to …
How (un)satisfied customers are todayProfessional competence was rated bestExcerpt from the representative B2C and B2B survey “Status Customer Service D/A/CH 2021” by Statista and Genesys.The evaluation shows that service quality leaves room for improvement in the eyes of customers. In a survey on customer satisfaction, only 53 percent stated that their concern had been satisfactorily …
Deliberate is happy to announce 2 anniversaries.
Congratulations to Michael for 5 years of Deliberate & Wolfram for 10 years of service!
Thank you Michael and Wolfram!
...A new world of efficiency and empathy. Achieve superior results with Genesys Cloud CX. Faster, smarter and more personalized customer experiences.
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