Connecting moments throughout the customer journeyArtificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised. Applying AI helps your business and customers connect, communicate and develop a relationship. With the power of Genesys AI — incorporating data integration, analytics …
Practical guide to MASTERING CHATBOTS Decide if it’s time to add chatbotsWith each new channel, the number of real-time conversations with customers also increases. Forrester predicts that digital customer service interactions will increase by 40 percent overall in 2021. Such growth can seem overwhelming at first, especially if you’re already struggling to provide optimal service …
Messaging apps make it easy for your customers to interact with you on the channels of their choice.The most popular apps each have more than a billion users, and these apps are often where consumers see your ads. Build your digital presence on the apps your target audience uses most.Find out in this e-book what …
CarGarantie Courtage success story – International, multilingual Genesys Cloud project. Download the full story here.
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