Practical guide to MASTERING CHATBOTS
Decide if it’s time to add chatbots
With each new channel, the number of real-time conversations with customers also increases. Forrester predicts that digital customer service interactions will increase by 40 percent overall in 2021. Such growth can seem overwhelming at first, especially if you're already struggling to provide optimal service to all your customers.
And of course, budget is also a factor: Hiring additional agents can be a huge cost, with staff costing between 25 and 75 times more than self-service capabilities.
With the help of the latest chat bot developments, you can solve this problem. Free up your agents, while improving the overall customer experience. Artificial intelligence (AI) is the most important cornerstone here. Only with it can self-service bots deliver a personalized service that focuses on each customer.
Download the practical Genesys guide to mastering chat bots: