Genesys named a Leader in Contact Center as a Service – and positioned highest in executionDriving long-term value in the contact center requires a solution that provides essential capabilities, flexibility and reliability – and a contact center vendor that can transform your customer experience vision into a reality.The 2023 Gartner® Magic Quadrant™ for CCaaS evaluates …
A buyer’s guide Technology that supports the customer and employee experiences of the future – and the trends that favor its use. Customer expectations are currently rising so fast that companies can’t keep up. Their employees also have more choices when it comes to where – and how – they work.With increasing economic uncertainty and the …
Webinar recording from 07/12/2022. See contact center agents in new environments, with visually enhanced ways of working. We open the door to inclusion and recruit valuable employees in contact centers looking for new talent.
...Genesys E-Book – Rethink Service Delivery, Reduce Costs. Five areas in contract and claims claims management that insurance companies can optimize.
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