Genesys named a Leader in Contact Center as a Service - and positioned highest in execution
Driving long-term value in the contact center requires a solution that provides essential capabilities, flexibility and reliability – and a contact center vendor that can transform your customer experience vision into a reality.
The 2023 Gartner® Magic Quadrant™ for CCaaS evaluates nine vendors on their completeness of vision and ability to execute. Genesys was recognized by Gartner as a Leader — and positioned highest in execution.
Genesys delivers a solution that enables organizations across all industries, with key capabilities, and transforms siloed interactions into connected customer experiences — all from one interface.
Get the full Gartner report and see why Genesys is positioned as a Leader. You’ll also get:
Get the full Gartner report and see why Genesys is positioned as a Leader. You’ll also get:
- Key trends driving the CCaaS market
- The Gartner evaluation of technology providers
- Tips for navigating the CCaaS market to make the right choice