BUILD ON A SOLID FOUNDATION
Future-proof your contact center with a modern cloud architecture. The Genesys Cloud CX™ platform is designed with tomorrow in mind. Whatever the future brings, Genesys Cloud CX can handle it.
August 3, 2022
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July 21, 2022
Customer service can make or break a business. So, it’s troubling that many organizations still get it wrong, according to a recent survey1. This infographic shows how artificial intelligence (AI) helps you overcome the key frustrations of surveyed customers and get service right. 54% wanted quicker answers to their questionsGood customer service depends on quickly …
July 14, 2022
Holistic view of the customer journey True customer experience is the result of connections across all functions and touchpoints. Every interaction along the Customer Journey is important, including the emotions and relationships built with your brand.To ensure a positive experience, business silos must be extensively connected in the background. In addition, customer satisfaction must be ensured …
July 7, 2022
Forrester calls Genesys a leader with the highest possible score on scalability, strategy performance and nine other criteria.Customer journey orchestration technology enables enterprises to connect data across channels, analyze behavior and orchestrate better experiences to drive loyalty. The Forrester Wave™: Journey Orchestration Platforms, Q2 2022 evaluates 10 vendors on how they deliver these solutions, as …
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