October 21, 2022

Empathy is a must. These days, customers’ nerves are being put under the greatest strain – and not just at boarding gates or on train tracks, but also in the retail sector’s economy of scarcity or in the – sometimes – service desert of the restaurant trade or in endless waiting lines. There’s no way to sugarcoat it.

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Ganzer Beitrag / entire post
September 29, 2022

Die Service Community traf sich am Swiss Customer Service Summit. Der renommierte Schweizer Kongress für die Service Community ging am 15. September 2022 bereits zum 11. Mal über die Bühne.

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Ganzer Beitrag / entire post
September 21, 2022

PRESS RELEASE

Deliberate becomes part of CX specialist infinit.cx Group and strengthens its offering to medium-sized businesses.

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Ganzer Beitrag / entire post
September 8, 2022

SIX REASONS WHY GENESYS CLOUD CX IS THE PLATFORM FOR YOU

Grow globally without limitations – Rapidly deploy innovations – Bring your business units together – Empower your teams with a simple way to configure workflows – Enable your developers to build exactly what you need – Safeguard your customers with the secure cloud solution.

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Ganzer Beitrag / entire post