How (un)satisfied customers are todayProfessional competence was rated bestExcerpt from the representative B2C and B2B survey “Status Customer Service D/A/CH 2021” by Statista and Genesys.The evaluation shows that service quality leaves room for improvement in the eyes of customers. In a survey on customer satisfaction, only 53 percent stated that their concern had been satisfactorily …
A new world of efficiency and empathy. Achieve superior results with Genesys Cloud CX. Faster, smarter and more personalized customer experiences.
...Bringing together the best of two worlds. Get simplified, integrated communications and easier collaboration between the Genesys Cloud CX™ contact center solution and the Microsoft Teams collaboration platform.
...Deliberate is a Genesys reseller-, technology- & AppFoundry-Partner and has been in the market for more than 11 years. Our company was founded as a consulting company and has developed into one of the leading cloud contact center experts in Germany and Switzerland. Deliberate has a powerful solution portfolio for implementing a wide range of …
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