April 1, 2022

How (un)satisfied customers are todayProfessional competence was rated bestExcerpt from the representative B2C and B2B survey “Status Customer Service D/A/CH 2021” by Statista and Genesys.The evaluation shows that service quality leaves room for improvement in the eyes of customers. In a survey on customer satisfaction, only 53 percent stated that their concern had been satisfactorily

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March 12, 2022

A new world of efficiency and empathy. Achieve superior results with Genesys Cloud CX. Faster, smarter and more personalized customer experiences.

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February 26, 2022

Bringing together the best of two worlds. Get simplified, integrated communications and easier collaboration between the Genesys Cloud CX™ contact center solution and the Microsoft Teams collaboration platform.

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February 11, 2022

Deliberate is a Genesys reseller-, technology- & AppFoundry-Partner and has been in the market for more than 11 years. Our company was founded as a consulting company and has developed into one of the leading cloud contact center experts in Germany and Switzerland. Deliberate has a powerful solution portfolio for implementing a wide range of

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