OUR ADD-ON “BLINKYDINGS” CONFIGURED FOR GENESYS CLOUD IS NOW AVAILABLE IN THE GENESYS APPFOUNDRY!The add-on „blinkyDings“ was further developed by us especially for Genesys Cloud applications. It signals the current Genesys Cloud status of the agent and informs about incoming interactions. This is not only a great advantage for the agent himself, but also for …
From zero to optimal omni-channel customer service in less than 4 weeks.Digitization is advancing faster than ever before – and the insurance industry is no exception. Whereas a few years ago only a few consumers could imagine taking out their insurance completely online, today there is a much greater willingness to do so. But not …
Optimize your website using predictive engagement to achieve a significantly higher conversion rate.Good timing is everything. Show your web visitors needed information about a product when they need that information most. And find the right time to switch from bot to real customer agent to interact with the customer in real time. In this way, …
We are pleased to present something very special to you as part of this year’s Böblingen Business Weeks: Our own podcast episode!Topic: Customer service from the cloud – we digitize our customers’ customer service.Content: Thomas Denk, Managing Director of Deliberate GmbH, explains in the approximately 20-minute conversation with Sonja Kavain, Project Manager of the Böblinger …
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