Customer relationships can be complicated.But the technology shouldn’t.With the Genesys Cloud™ solution, you’re guaranteed easy interaction with prospects and customers. Genesys Cloud is omni-channel, transforming calls, emails, chats, SMS and messages into a seamless conversation so your teams can deliver an outstanding customer experience.Mehr in der neuen Broschüre …Click image to download – german only …
With a lot of expertise and project service together to success MediFox DAN GmbH / MediFox DAN Group, based in Hildesheim, Lower Saxony, has been developing software for the healthcare sector for over 25 years.After its foundation in 1994, the company grew continuously and today already employs more than 600 people across Germany in the …
Use predictive routing to increase your “first call resolution” rate, reduce the number of transfers and thus increase customer satisfaction.The optimal assignment of agents to customers is a crucial factor for the fast handling of concerns and thus for an optimal customer experience.Modern contact centers have outgrown traditional, manually created skill- and queue-based routing methods …
Deliberate sets up a transnational customer service center for CarGarantie Courtage SARL in a short time! CarGarantie Courtage SARL is a 100% subsidiary of CarGarantie GmbH from Freiburg, one of the leading specialist insurers for warranty and customer loyalty programs for new and used vehicles in Europe.The conclusion of Christoph Schuler, Head of Operations, is …
Seite [tcb_pagination_current_page] von [tcb_pagination_total_pages]
