CarGarantie Courtage SARL on Genesys Cloud

August 4

Last updated on August 4, 2021

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Deliberate sets up a transnational customer service center for CarGarantie Courtage SARL in a short time!

CarGarantie Courtage SARL is a 100% subsidiary of CarGarantie GmbH from Freiburg, one of the leading specialist insurers for warranty and customer loyalty programs for new and used vehicles in Europe.

The conclusion of Christoph Schuler, Head of Operations, is positive all around:

Given our requirements, a customized individual solution would certainly have exceeded any budget. Instead, we were clear that we would adapt our processes to the software - which is no problem given the performance of the Genesys Cloud.

...However, you have to buy something good to make it work. The Genesys Cloud is the solution that delivers exactly what we expected. The system is well thought out to a high degree. The collaboration with Deliberate has also been very professional and extremely competent at all times. We have had excellent cooperation.

Christoph Schuler

Head of Operations at CarGarantie Courtage SARL

Project scope:

Implementation of a contact center solution for 8 European countries with 6 languages
Voice and e-mail channels
Up to 60 agents working on the solution in the future
From project start to go-live in just a few weeks


Cloud based contact center solution - Genesys Cloud

Success factors:

Optimal interaction of solution partners and customer

Deliberate's many years of experience, effective planning and best practice know-how

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