MediFox relies on Genesys Cloud with Deliberate

November 2

Last updated on November 2, 2021

Medifox Logo
Deliberate GmbH Logo

With a lot of expertise and project service together to success

MediFox DAN GmbH / MediFox DAN Group, based in Hildesheim, Lower Saxony, has been developing software for the healthcare sector for over 25 years.

After its foundation in 1994, the company grew continuously and today already employs more than 600 people across Germany in the areas of software development, customer service, sales and marketing.

Over this time, MediFox has been able to build a large customer base and is the software provider for outpatient care services and inpatient care homes with over 6,000 care facilities.

As a pioneer in the digitalization of care, MediFox uses the most modern means of communication and offers innovative software solutions for outpatient care services, inpatient care facilities and therapeutic practices that also work on mobile devices such as smartphones or iPads. In this way, MediFox users work with maximum flexibility and efficiency.

What made the project so successful?

Given our requirements, a customized individual solution would certainly have exceeded any budget. Instead, we were clear that we would adapt our processes to the software
- which was no problem
given the power of the
Genesys Cloud.

With Genesys, we found a communications solution that meets our requirements on the latest technological basis. A high level of scalability that can keep up with our growth is essential to deliver the best customer experience.

Deliberate was able to fully meet our approach of not only having a communications solution delivered, but also a lot of expertise and project service. The reliable and result-oriented approach made our time-ambitious project very successful in the end.

Marian Glaser

Dipl.-Ing.(FH), Customer service department management MediFox stationär

Project scope:

Implementation of an omni-channel platform for the different services outpatient, therapy and inpatient
Cloud PBX for business telephony
Channels: Inbound telephony & callback
Google Text-to-Speech for flexibility in announcements
Frontend and backend integration JIRA
From project start to go-live in just a few weeks
Porting carrier Deutsche Telekom to Deutsche Telefon Standard


Cloud based contact center solution - Genesys Cloud.

Success factors:

Optimal interaction between the solution partners and the customer

Deliberate's many years of experience, effective planning and best practice know-how


Integration Salesforce

Integration of additional locations

Expansion to include additional digital service channels

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