With a lot of expertise and project service together to success
MediFox DAN GmbH / MediFox DAN Group, based in Hildesheim, Lower Saxony, has been developing software for the healthcare sector for over 25 years.
After its foundation in 1994, the company grew continuously and today already employs more than 600 people across Germany in the areas of software development, customer service, sales and marketing.
Over this time, MediFox has been able to build a large customer base and is the software provider for outpatient care services and inpatient care homes with over 6,000 care facilities.
As a pioneer in the digitalization of care, MediFox uses the most modern means of communication and offers innovative software solutions for outpatient care services, inpatient care facilities and therapeutic practices that also work on mobile devices such as smartphones or iPads. In this way, MediFox users work with maximum flexibility and efficiency.
What made the project so successful?
Given our requirements, a customized individual solution would certainly have exceeded any budget. Instead, we were clear that we would adapt our processes to the software
- which was no problem
given the power of the
With Genesys, we found a communications solution that meets our requirements on the latest technological basis. A high level of scalability that can keep up with our growth is essential to deliver the best customer experience.
Deliberate was able to fully meet our approach of not only having a communications solution delivered, but also a lot of expertise and project service. The reliable and result-oriented approach made our time-ambitious project very successful in the end.
Dipl.-Ing.(FH), Customer service department management MediFox stationär
Cloud based contact center solution - Genesys Cloud.
Optimal interaction between the solution partners and the customer
Deliberate's many years of experience, effective planning and best practice know-how
Integration of additional locations
Expansion to include additional digital service channels
Have we piqued your interest?
We would be happy to advise you on hotlines and other topics related to Genesys Cloud.