The crisis as a new normality and opportunity (BoXenstopp Expert Round #18). Deliberate GmbH has been part of the infinit.cx Group since September 2022. In this expert discussion, moderated by Kai Nörtemann, we look at this step in the context of current market trends and necessities of the crisis.
...Delivering great customer experiences is about simplifying and personalizing interactions. Respond to customers faster and more proactively, tailoring each interaction to the customer’s preferences.
...Empathy is a must. These days, customers’ nerves are being put under the greatest strain – and not just at boarding gates or on train tracks, but also in the retail sector’s economy of scarcity or in the – sometimes – service desert of the restaurant trade or in endless waiting lines. There’s no way to sugarcoat it.
...Die Service Community traf sich am Swiss Customer Service Summit. Der renommierte Schweizer Kongress für die Service Community ging am 15. September 2022 bereits zum 11. Mal über die Bühne.
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