WhatsUp infinit.cx Group? The crisis as a new normality and opportunity (BoXenstopp expert round #18)
Deliberate GmbH has been part of the infinit.cx Group since September 2022. In this expert discussion, moderated by Kai Nörtemann, we look at this step in the context of current market trends and necessities of the crisis. What developments does the infinit.cx Group see coming for its customers? How can the infinit.cx Group be even more helpful to its customers in 2023? Your questions, our answers.
You will be notified:
/ What to expect in 2023 in the topic area of customer experience and customer service.
/ How the infinit.cx Group can help in this respect
/ What contribution the new member Deliberate GmbH is making.
November 22, 8:00 - 9:00 a.m.
Experten & Moderator
(CEO @ infinit.cx Group)
has been accompanying companies for over 20 years with a clear mission: customer service must be made for customers and affordable for companies. His goal is to work with customers and partners to shape the digitalization of customer service, placing the people who provide and consume service today and in the future at the center of technological concepts.
(CEO @ Futurelab – Member of infinit.cx Group) has worked as a customer strategist, customer voice, customer listener, NPS practitioner and innovator for over 15 years. He develops practical ideas and concepts that enable companies to create a great customer experience - and it pays off: more loyal and happier customers with higher referral rates. His motto: „Cut the crap“.
(Mitgründer @ CEO @ Customer Interaction Solutions AG, CH, Member of infinit.cx Group) has many years of national and international experience in setting up the communications infrastructure and IT of leading companies such as ABB, UBS and Sunrise. In customer interaction management, his motto is: You have a challenge - we have a solution! For him, openness, mutual trust, fairness and honesty are essential for mutual success.
(Mitgründer & Geschäftsführer @ Deliberate GmbH – Member of infinit.cx Group) is a co-founder of Deliberate. He has many years of experience in many areas of the IT world. Complexity is not a headache for him. His hobbyhorse is strategy consulting. He understands and thinks Mittelstand/SME and attaches importance to a sustainable, long-term cooperation.
(Mitbegründer & Geschäftsführer @ Deliberate GmbH) is a technology expert with a keen sense of his customers' business and how IT solutions can drive it. He is responsible for project execution, delivery, service and software development. In doing so, he loves challenges and is hot for new topics.
(Marketing & Kommunikation @ infinit.cx) has been working in the contact center industry for over 20 years. As an analyst, blogger and speaker, he deals with the opportunities and limitations of digital transformation in customer service. The physics graduate sees people who think and act independently as the key to successful customer experiences and real progress.