Practical guide to MASTERING CHATBOTS Decide if it’s time to add chatbotsWith each new channel, the number of real-time conversations with customers also increases. Forrester predicts that digital customer service interactions will increase by 40 percent overall in 2021. Such growth can seem overwhelming at first, especially if you’re already struggling to provide optimal service …
Messaging apps make it easy for your customers to interact with you on the channels of their choice.The most popular apps each have more than a billion users, and these apps are often where consumers see your ads. Build your digital presence on the apps your target audience uses most.Find out in this e-book what …
We are proud to present our new app for Genesys Cloud CX- shortyDings The app will be available in two versions shortyDings and shortyDings [assist].The application allows to work with shortcuts (also known as HotKeys) under Genesys Cloud CX and thus enables a more efficient work in the contact center.The definition of the shortcuts for the respective function …
We are proud to announce that we have reached the next level in our partnership with Genesys: Silver Partner.
With a lot of commitment, competence and know-how we have qualified as a Genesys Silver Partner.
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