From zero to optimal omni-channel customer service in less than 4 weeks.Digitization is advancing faster than ever before – and the insurance industry is no exception. Whereas a few years ago only a few consumers could imagine taking out their insurance completely online, today there is a much greater willingness to do so. But not …
Plan for next year too – with Deliberate!As in previous years, we have had a new wall planner/calendar designed for you for the upcoming new year 2021. Since due to corona personal customer visits will unfortunately not be possible, we now offer you these two variants to get our 2021 calendar:Wall planner / calendar 2021 …
Register now & save the date:November 17, 2020, 10 a.m. – 1 p.m. live on ZoomWhat do you think: empathy or competence – which is more important to your customers? Put an end to speculation and trust the facts. For the Genesys Cloud TV broadcast on Nov. 17, we asked customers what they find most …
Optimize your website using predictive engagement to achieve a significantly higher conversion rate.Good timing is everything. Show your web visitors needed information about a product when they need that information most. And find the right time to switch from bot to real customer agent to interact with the customer in real time. In this way, …
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