We are proud to present our new app for Genesys Cloud CX- shortyDings
The app will be available in two versions shortyDings and shortyDings [assist].
The application allows to work with shortcuts (also known as HotKeys) under Genesys Cloud CX and thus enables a more efficient work in the contact center.
The definition of the shortcuts for the respective function can be defined by the user.
This works even when Genesys Cloud CX is running in the background and agents are working in a different system - no switching required.
The [assist] version not only offers shortcuts, but also input confirmation of the called function via a voice output (text-to-speech). This input confirmation enables barrier-free working and thus offers the possibility to use Genesys Cloud CX as a workstation for visually impaired or blind people.
The two app versions will soon also be available directly as a premium app in the Genesys AppFoundry verfügbar sein.
Detailed information about shortyDings can be found here: