Genesys was positioned highest for ability to execute in the Gartner August 2021 Magic Quadrant for Contact Center as a Service.
As a Genesys partner, we are proud that Genesys was ranked as a leader in the 2021 Gartner CCaaS Magic Quadrant Report. Working with our customers, we enable businesses of all sizes to deliver the kind of empathetic customer experiences their customers want. Together, we're transforming the customer experience.
Get the full report and we believe you’ll discover:
- Key trends driving the Contact Center as a Service (CCaaS) market
- How Gartner placed 12 CCaaS providers
- Why Genesys is positioned highest for ability to execute
- Tips for navigating the market to make the right choice