To keep you even better informed, we have decided to open a twitter account – @DeliberateGmbH. Here we will not only link to the latest posts from our blog, but also post retweets of partner content and news about contact centers and customer service.What can you expect from us on twitter in the future?Insights and …
Deliberate participated in the Digital Summit Liechtenstein in Vaduz.”The Digital Summit Liechtenstein is a leading knowledge and networking platform and is aimed at cross-sector leaders and interested parties from business, science and politics. The digital conference, which regularly attracts numerous visitors, is a flagship of the digital-liechtenstein.li initiative, which significantly supports the digital transformation of …
Use predictive routing to increase your “first call resolution” rate, reduce the number of transfers and thus increase customer satisfaction.The optimal assignment of agents to customers is a crucial factor for the fast handling of concerns and thus for an optimal customer experience.Modern contact centers have outgrown traditional, manually created skill- and queue-based routing methods …
Webinar 10/28/2021 – Thomas Müller (Senior Consultant Deliberate GmbH).
“How to digitize your customer service and secure competitive advantages with the cloud in the short term”.
Digitization is the networking of platforms. It is therefore essential for companies to think about the development of their own customer interface. Whereas customer inquiries used to be answered by telephone, digital channels such as e-mails, chats and messages from social media are becoming increasingly relevant as part of the Internet of Things (IoT).
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