Deliberate GmbH offers you an exciting webinar as part of the Business Weeks in the Böblingen region.
28.10. 2021 - Thomas Müller (Senior Consultant Deliberate GmbH)
How to digitize your customer service and secure competitive advantages with the cloud in the short term
Digitization is the networking of platforms. It is therefore essential for companies to think about the development of their own customer interface. Whereas customer inquiries were previously answered by telephone, digital channels such as e-mails, chats and messages from social media are becoming increasingly relevant as part of the Internet of Things (IoT). As a result, service and support units increasingly need omnichannel capabilities.
Companies that have recognized that good service experience is a key success factor for brand awareness, revenue, customer satisfaction and profitability are among the winners today.
We will show you which factors need to be taken into account to achieve sustainable success for the future and what role the cloud plays in this context.
A real-life example illustrates that implementation can take place within a short time - thanks to the cloud.
Event type: Webinar (only german speaking)
Date: 28.10.2021 - 16:00 Uhr
You will receive the participation link by mail in due time.