Swiss Customer Service Summit 2021

June 28

Last updated on June 28, 2021

Deliberate is presenting together with Genesys at this year's Swiss Customer Service Summit.

The annual summit for marketing, sales and service executives, which has been held since 2011, is ready for the next level. The Summit presents best practice customer projects and solutions for marketing, sales and service leaders.

Practical presentations on best practice customer projects

Partner Exhibition Hall with state-of-the-art solutions

Speaker Corner with presentations by partners

Branch experts and networking in the community

Get-together / Networking Party

Date shift due to Corona (03.06.2021 was moved)

27. August 2021

10 a.m. - 5 p.m. followed by a networking party

Samsung Hall, Zürich

9:00 - 10:00 Registration & Welcome Coffee

10:00 Opening of the Partner Exhibition

10:00 - 12:00 Practice Papers

from 12 o'clock Stand-up lunch

13:30 - 15:30 Solution Presentations

15:00 Uhr  Deliberate / Genesys
Predictive Engagement
- how to offer real-time contextual support to your customers

15:30 - 16:30 Practice Papers

16:00 - 17:00 Customer practice presentations (part 2)

from 16:30 Networking Apéro Riche

as well as view all information about the event on

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