Deliberate and Genesys support you with checklists and an executive brief for a successful transition from on-premise to cloud.
Are you considering moving from an on-premise solution to a cloud-based contact center?
Moving to a cloud-based contact center starts with basic decisions about whether this migration will satisfy your customer service needs. Of course, you want to (continue to) put your customers first and be able to communicate with them on all channels - in other words, "omnichannel." Another important point is your employees and their needs. The next relevant aspect is budget. And that drives many companies to consider a Contact Center as a Service (CCaaS) solution. CCaaS leverages modern cloud-based customer experience solutions. By using a vendor's software, you keep upfront investments within your own IT infrastructure low and simplify technology implementation and use. This flexibility and scalability improves the customer experience across all channels and enables your entire team to better serve those customers.
Last but not least, absolute data protection must be ensured within the framework of DSGVO compliance.
"Thank the cloud" a change from an
on-premise solution to a cloud solution
has many advantages.
Deliberate GmbH supports you on this migration path. As contact center experts, we have been successfully standing side by side with our customers for over ten years, pursuing a common goal: to make the customer experience measurably more successful! As a long-standing partner of Genesys, the leading provider of customer experience and contact center solutions, we advise our customers, take care of the implementation, and provide support and services afterwards.
currently only in German language
- In this info-pack, you'll find the benefits of switching to a cloud-based contact center and learn if now is the right time to make just that switch.
- Executive Brief
Read the Executive Brief to learn more about Genesys' migration methodology and find out how to plan your contact center migration to the cloud.
- Checklist 2:
Plan your approach with this comprehensive migration checklist and get key information to help you make the right decisions when modernizing your contact center.