With a lot of expertise and project service together to success MediFox DAN GmbH / MediFox DAN Group, based in Hildesheim, Lower Saxony, has been developing software for the healthcare sector for over 25 years.After its foundation in 1994, the company grew continuously and today already employs more than 600 people across Germany in the …
To keep you even better informed, we have decided to open a twitter account – @DeliberateGmbH. Here we will not only link to the latest posts from our blog, but also post retweets of partner content and news about contact centers and customer service.What can you expect from us on twitter in the future?Insights and …
Deliberate participated in the Digital Summit Liechtenstein in Vaduz.”The Digital Summit Liechtenstein is a leading knowledge and networking platform and is aimed at cross-sector leaders and interested parties from business, science and politics. The digital conference, which regularly attracts numerous visitors, is a flagship of the digital-liechtenstein.li initiative, which significantly supports the digital transformation of …
Use predictive routing to increase your “first call resolution” rate, reduce the number of transfers and thus increase customer satisfaction.The optimal assignment of agents to customers is a crucial factor for the fast handling of concerns and thus for an optimal customer experience.Modern contact centers have outgrown traditional, manually created skill- and queue-based routing methods …
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