Journey Mapping: Record the moments that matter most. Read how to offer your customers an optimal journey. Download the e-Book right here!
...December 17, 2021
Archive
December 13, 2021
With displayDings, the next in-house development from Deliberate is available on Genesys | AppFoundry. displayDings is a highly customizable out-of-the-box package for various metrics and statistics, in real time. All these statistics can be displayed browser-based on a PC, on a wallboard or even on a mobile device.
...December 7, 2021
FIVE STEPS to master digital customer engagement.
Whether you want to add new digital channels or get the most from channels you’ve already deployed, this ebook details five steps you can take on your journey to master digital engagement.
...November 26, 2021
Genesys was positioned highest for ability to execute in the Gartner August 2021 Magic Quadrant for Contact Center as a Service.As a Genesys partner, we are proud that Genesys was ranked as a leader in the 2021 Gartner CCaaS Magic Quadrant Report. Working with our customers, we enable businesses of all sizes to deliver the …
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