CCW 2023 – February 28 to March 2

January 23

Last updated on January 23, 2023

Congress trade fair for innovative customer dialog

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At the group stand, in addition to the group's experts, the following partners will be represented as sub-exhibitors and will present their solutions together with us:

/ Genesys Cloud CX Platform (Omnichannel & more) with integrated dialog automation with Google Dialog Flow and Parloa (based on Microsoft Azure voice services).

/ Shelf - an innovative knowledge automation platform with modern AI and an outstanding search function.

Feel free to make an appointment with us in advance and secure a free exhibition ticket at the same time!

Supporting program

Culinary branch meetings
You want to meet people from your industry and exchange experiences? This happens in a comfortable lounge atmosphere in the restaurant Privée in the lobby of the conference hotel Estrel. Moderator Kai Nörtemann will lead an open discussion with all industry experts present. Your physical well-being will be taken care of! The industries & times for Tuesday 2/28/2023 and Wednesday 3/1/2023 can be found below.

Presentation Exhibition Forum (Program)
Tuesday 28.2.2023 at 10:30 a.m. in Hall 2 &
Wednesday 1.3.2023 at 11 a.m. in Hall 3:
"DON'T DIGITALIZE - better personalization and successful (!) automation make the difference" - Stefan Grünzner (CEO @ group).

Teletalk Demoforum (event page)
Future Customer Service: AI solutions in practice
Multi- & Omnichannel solutions in customer dialogue

Culinary branch meetings @ Privée – hosted by Genesys &

Tue 9 - 10 am (Breakfast) BPO
Tue 12 - 13 h (Lunch) Media
Tue 15 - 16 h (Coffee)
Tue 5 - 6 pm (Aperitivo)
Wed 9 - 10 a.m. (Breakfast) Manufacturing
Wed 12 - 13 h (Lunch) Insurance

Participation only with registration and personal confirmation.

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