Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Genesys Cloud.
Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Used by organizations such as HelloFresh, Gerber Life, and eTraveli, Shelf enables company knowledge to be automatically suggested and delivered directly in the Genesys Interface, and significantly reduces admin overhead through advanced analytics and automated content maintenance.
With knowledge automation, you can simplify training and onboarding, ensure accurate and consistent service, and keep customers happy with every successful resolution.
Agent Assist Supercharges your Team
Shelf’s Agent Assist integration in Genesys means your team can quickly surface the information they need to do their job, with no extra effort. Agent Assist listens to the conversation and suggests real-time answers directly from your existing knowledge, whether it’s a simple answer or a complex navigated workflow process.
Download
the info flyer
Knowledge Automation
for GENESYS Cloud CX
now.
please click to download
Have we piqued your interest?
We would be happy to advise you on hotlines and other topics related to Genesys Cloud.