Why not go and browse the Genesys marketplace?
AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations and applications to help create great customer experiences. The goal is to offer the most useful solution-centric marketplace for all Genesys platforms in a single location. Browse AppFoundry to discover, research and connect with a broad range of customer service applications, integrations and services that address your unique needs.
Of course, you can also find our apps from Deliberate on AppFoundry:
shortyDings provides hotkey shortcuts to control voice interactions and agent state via keyboard (no mouse). Enables faster and more efficient work in Genesys Cloud, even when the Cloud Window is not visible, minimized or covered by another app.
shortyDings +[assist] provides hotkey shortcuts with acoustic TTS confirmation to control voice interactions and agent state via keyboard (no mouse). Enables accessibility, freedom from barriers and more efficient work in Genesys Cloud. Is intended to support the visually impaired.
displayDings is the out-of-the-box solution for creating and displaying extended and individual metrics in your Genesys Cloud Contact Center. This is great for providing individual departments with extended visual functionalities.
AniCa allows users to select the outgoing Caller ID number from a dropdown prior to initiating a call. This is great for users that work with multiple queues or groups and ensures that your customers call back the right group.
blinkyDings is a special add-on which signals the current Genesys status of agents and informs about incoming interactions. Signaling takes place visually by use of an external USB light (Kuando Busylight) and by on-screen desktop notifications, even when working in another browser window.
Details about our apps can of course also be found here on our homepage 🙂
Or you can download the
detailed brochure about our apps!
