Genesys Cloud certified according to BSI Cloud C5The Criteria Catalogue C5 (Cloud Computing Compliance Criteria Catalogue) specifies minimum requirements for secure cloud computing and is primarily aimed at professional cloud providers, their auditors and customers.The C5 criteria catalog was published for the first time in 2016 by the German Federal Office for Information Security (C5:2016) …
Der Berg ruft: Wir freuen uns, Sie auf den 2. virtuellen Genesys G-Summit für die D/A/CH-Region einzuladen: Am 24. Mai 2022 von 10:00 bis 18:00 Uhr. Jetzt gleich hier anmelden!
...Deliberate GmbH is again certified as a Premium Plus Partner of Deutsche Telefon in 2022. Many thanks to Deutsche Telefon and its employees for the excellent cooperation!
...Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.What’s the challenge?When your customers call in to self-service or need an agent, they want to get off the phone as soon as possible. Traditional IVRs are complex menu mazes that are unfriendly to use and confuse customers. This leads to …
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