blinkyDings for Genesys Cloud released

June 10

Last updated on February 19, 2021


Böblingen, June 18, 2020. The portfolio of Deliberate, one of the leading cloud contact center experts in Germany, is enriched by a special add-on for Genesys Cloud applications.

Together with Plenom, the Danish top manufacturer of intelligent products especially for open-plan offices, the hardware product "Kuando Busylight" has been optimally adapted for Genesys Cloud. The add-on, which Deliberate markets under the name "blinkyDings," uses visual indicators to show the agent's current status and informs both the agent himself and the entire customer service team about incoming interactions.

Missed calls are thus a thing of the past - efficiency and work-saving transparency are the future. "blinkyDings" is available immediately. During the product launch, interested parties can also benefit from attractive offers and a 30-day free trial version of the app.

About Deliberate:
The German contact center expert Deliberate is celebrating its tenth anniversary this year. The company was founded in 2010 as a consulting firm and has become one of the leading cloud contact center experts in Germany. Deliberate carries out projects across the industry and also offers a wide range of professional and support services.

About Plenom:
Plenom is a Danish design and engineering firm specializing in creating notification solutions, regardless of office environment or layout. Since creating kuando Busylight's presence, alerting and notification system in 2003, Contant Centers around the world have saved time and money. The simple but effective color-coding system allows agents to show colleagues their availability status or even signal when a supervisor's assistance is needed. With a built-in speaker for audio notifications and customizable mounting options, kuando Busylight can be integrated into any call center or office environment.

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