30-DAY FREE APP TRIAL FOR PRODUCT LAUNCH Böblingen, June 18, 2020. The portfolio of Deliberate, one of the leading cloud contact center experts in Germany, is enriched by a special add-on for Genesys Cloud applications.Together with Plenom, the Danish top manufacturer of intelligent products especially for open-plan offices, the hardware product “Kuando Busylight” has been optimally …
BOTs in customer service – not science fiction, but an important supplementary building block for providing optimum customer service at all times and in every situation.A lurid title, you might think, which sounds more like a good Hollywood blockbuster than something to do with customer service? But you are wrong! Let’s take a look into …
If the augurs are to be believed, up to 50 billion devices will be online-capable by 2020. Connected to the Internet, these devices send, receive and process information and inputs. These can be simple instructions to switch something on, to call someone, to send information, or even more complex ones, such as downloading information from …
Bots are on everyone’s lips. Whether voice bot, chat bot or message bot, everyone is talking about them. But what are bots? What is the best use for them? And why does a company actually need bots?Bots are easiest to describe from the perspective of intelligent automation. They are small, intelligent interaction tools/modules that enable …
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