Holistic view of the customer journey True customer experience is the result of connections across all functions and touchpoints. Every interaction along the Customer Journey is important, including the emotions and relationships built with your brand.To ensure a positive experience, business silos must be extensively connected in the background. In addition, customer satisfaction must be ensured …
Forrester calls Genesys a leader with the highest possible score on scalability, strategy performance and nine other criteria.Customer journey orchestration technology enables enterprises to connect data across channels, analyze behavior and orchestrate better experiences to drive loyalty. The Forrester Wave™: Journey Orchestration Platforms, Q2 2022 evaluates 10 vendors on how they deliver these solutions, as …
SUPERCHARGE SUPPORT WITH GENESYS CLOUD CX UND SALESFORCE Integrating contact center software with CRM systems should be fast and easy. Genesys Cloud CX connects to Salesforce seamlessly via a pre-built integration. You get powerful features that work out of the box as well as configuration options so you can customize as needed. Add the all-in-one …
Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Genesys Cloud.Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Used by organizations such as HelloFresh, Gerber Life, and eTraveli, Shelf enables company knowledge to be automatically suggested and delivered directly in …
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