Bots are on everyone’s lips. Whether voice bot, chat bot or message bot, everyone is talking about them. But what are bots? What is the best use for them? And why does a company actually need bots?Bots are easiest to describe from the perspective of intelligent automation. They are small, intelligent interaction tools/modules that enable …
How you can make customer service processes and workflows in Microsoft Dynamicsfaster, easier and therefore more efficientEvery company that deals with customer service deals with a variety of issues. Questions likeHow can I best manage and maintain my customer data?How do I make my service processes as simple as possible for my customers and optimal …
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