SUCCESS THROUGH SERVICE EXPERIENCE- THE DIGITAL INTERFACE IN TODAY’S TIMES #afterLunchTreff – “Business Talk” with Thomas Müller (Deliberate) as “Guest Star”.In the 69th edition of the BVMW’s #afterLunchTreff, our Senior Consultant Thomas Müller was the guest with the topic: “Success through Service Experience – The digital customer interface in today’s times”.Content:Digitalization is the networking of …
30-DAY FREE APP TRIAL FOR PRODUCT LAUNCH Böblingen, June 18, 2020. The portfolio of Deliberate, one of the leading cloud contact center experts in Germany, is enriched by a special add-on for Genesys Cloud applications.Together with Plenom, the Danish top manufacturer of intelligent products especially for open-plan offices, the hardware product “Kuando Busylight” has been optimally …
BOTs in customer service – not science fiction, but an important supplementary building block for providing optimum customer service at all times and in every situation.A lurid title, you might think, which sounds more like a good Hollywood blockbuster than something to do with customer service? But you are wrong! Let’s take a look into …
If the augurs are to be believed, up to 50 billion devices will be online-capable by 2020. Connected to the Internet, these devices send, receive and process information and inputs. These can be simple instructions to switch something on, to call someone, to send information, or even more complex ones, such as downloading information from …
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