Delivering great customer experiences is about simplifying and personalizing interactions. Respond to customers faster and more proactively, tailoring each interaction to the customer’s preferences.
...Empathy is a must. These days, customers’ nerves are being put under the greatest strain – and not just at boarding gates or on train tracks, but also in the retail sector’s economy of scarcity or in the – sometimes – service desert of the restaurant trade or in endless waiting lines. There’s no way to sugarcoat it.
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