Genesys Cloud certified according to BSI Cloud C5The Criteria Catalogue C5 (Cloud Computing Compliance Criteria Catalogue) specifies minimum requirements for secure cloud computing and is primarily aimed at professional cloud providers, their auditors and customers.The C5 criteria catalog was published for the first time in 2016 by the German Federal Office for Information Security (C5:2016) …
Deliberate GmbH is again certified as a Premium Plus Partner of Deutsche Telefon in 2022. Many thanks to Deutsche Telefon and its employees for the excellent cooperation!
...Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.What’s the challenge?When your customers call in to self-service or need an agent, they want to get off the phone as soon as possible. Traditional IVRs are complex menu mazes that are unfriendly to use and confuse customers. This leads to …
How (un)satisfied customers are todayProfessional competence was rated bestExcerpt from the representative B2C and B2B survey “Status Customer Service D/A/CH 2021” by Statista and Genesys.The evaluation shows that service quality leaves room for improvement in the eyes of customers. In a survey on customer satisfaction, only 53 percent stated that their concern had been satisfactorily …
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