Release Notes for Version 2.3.0.0

Enhancements:

• Updated SDK Dependencies: To improve maintainability and reduce unnecessary external dependencies, we've replaced the third-party SDK with an optimized internal solution. 
• Improved proxy handling: shortyDings now supports basic authentication. 
• Enhanced UI: Faster reaction times of UI. 
• Improved bug report: The bug report no longer includes a screenshot. 
• Added Hotkey "do release connected and unheld calls": This hotkey will not disconnect any calls that are on hold.
• Added Hotkey "Toggle consult speak to consult/customer": This hotkey toggles between speaking to the consult and the customer in a consultation. 
• Added Hotkey Toggle on/off queue: This hotkey toggles between setting the agent on queue and off queue. The status will be returned to the status the agent was in before going on queue.
• Improved backwards compatibility of configuration files: Old configuration files (cfg.json) will no longer be overwritten without trying a merge first. 
• Improved logging: Logfiles are kept a maximum of seven days 
• Improvements to text to speech output
  

Known Issues:

• Open Genesys in Browser: The hotkey will show a 404 page if the browser is open but no Genesys tab exists. Will be fixed with new dingsConnector Chrome extension. The user will not have to update anything, as the Chrome extension updates automatically once it is available.

Deprecated Features:

• Overlay for pressed hotkeys: The overlay that showed the key conbination that was pressed is no longer shown.

Supported dingsConnector Versions:

• Native App: 3.2.1.0 and newer 
• Browser Extension: 3.2.3.0 and newer

Supported Operating Systems:

• Microsoft Windows 10
• Microsoft Windows 11
  

Release Notes for Version 2.2.0.0

Enhancements:

• shortyDings CLI
  Description: shortyDings now includes a CLI feature that allows the user to trigger some hotkey using the command line interface (CLI). This also means that third party apps can trigger hotkeys by using the cli.
• >> Supported Hotkeys:
  Set Presence
  Make Call
  Answer Call
  End Call
  End All Interactions

Bug Fixes:

• Transfer Caller
  Fix: Transfer is now also possible if the call returns to the agent from a previous transfer

Release Notes for Version 2.1.5.0

Enhancements:

• Improved Voice Selection
  Description: Users can nowselect from all voices installed with their MS Windows installation.
  Notes: shortyDings +[assist] only

Bug Fixes:

• none

Release Notes for Version 2.1.4.0

Enhancements:

• Added Region Support
  Description: Added support for mec1, euc2 and apne3 regions.
  
• Changed Permission Handling
  Description: The integration:integrations:viewpermission is no longer needed.
  
• Pressed Key Display
  Description: When a hotkey is triggered, the key combinations pressed by the user are now displayed in the top right corner of the primary monitor.
  
• Added an option to prevent bug reporting
  Description: Admins can now change the value of the PreventErrorReporting setting in the
  shortyDings.exe.config file to "True" to prevent the agent from sending error reports to Deliberate
  GmbH.
  
• Added an option to prevent checking for updates
  Description: Admins can now change the value of the PreventCheckUpdate setting in the
  shortyDings.exe.config file to "True" to prevent the agents from activating the option to have the app automatically check for updates.

Bug Fixes:

• Fixed Possible Configuration File Problem
  Notes: shortyDings +[assist] only
  
• Check Calls Waiting In Queue Text-To-Speech Feedback
  Fix: When the calls waiting in queue are checked by pressing ctril+i in the transfer target, start
  conference and start consult windows the queue names of previous entries are no longer stacked.
  Notes: shortyDings +[assist] only

Release Notes for Version 2.1.3.0

Enhancements:

• Text-To-Speech Feedback Number Of Calls Waiting
  Description: Ctrl+i now returns the number of calls waiting in the start conference, start consult and
  transfer target windows.
  Better Instructions On UI
  Description: Improved instructions for how to schedule a callback.
  Improved RemoveLastAddedParticipant
  Description: RemoveLastAddedParticipant can now remove all participants in reverse order, not only the very last one. No more participants can be removed once only 2 participants are left.

Bug Fixes:

• Interrupt TTS
  Fix: Using the interrupt tts hotkey no longer closes windows.
  Notes: shortyDing +[assist] only.
• Select Wrap-up Code
  Fix: Selecting a wrap-up code no longer causes crash.
  
• Schedule Callback
  Fix: Windows can now be closed when selected callback time is in the past. Fixed possible error
  pertaining to Queue ID.

Release Notes for Version 2.1.2.0

New Features

• Schedule Callback: Enhanced functionality to schedule callbacks more efficiently.
• Clipboard Support: Ability to copy incoming numbers and numbers from active calls directly to the clipboard.
• Automatic Caller Info Announcement: Caller information can now be automatically announced when a call comes in or can be triggered via a hotkey.
• Automatic Third Party Call Placement: Permission is set automatically when shortyDings is installed.
• Automatic Config File Update: Old configuration files are now automatically updated to be compatible with the new version.

Enhancements

• Custom Hotkey Deletion: Users can now delete custom hotkeys.
• Improved Text to Speech (TTS) Feedback:
  • Notification when a customer hangs up.
  • Alerts for empty targets in Start Conference, Start Consult, and Transfer Target.
  • Announcements for user queue status now use "activated/deactivated" instead of "true/false".
  • TTS feedback when a user isn’t assigned to any queues.
  • TTS feedback for unregistered hotkeys.
  • Queue Control feedback when queues are already activated/deactivated.
  • Eligibility status updates for interactions.
• Improved Logging: Enhanced logging capabilities for better troubleshooting and analysis.

Bug fixes

• Ending Consult
  Fix: Consult transfers where an addrees was called can now be ended.
• Make Eligible Error
  Fix: Make eligible hotkey no longer causes error when agent status is "NotResponding".
• Old Configuration File Error
  Fix: Old cfg.json files no longer cause errors.
• Disable Custom Hotkey
• Fix: When custom hotkey is disabled the UI will also show it as disabled.

Release Notes for Version 2.1.1.0

• Consult Functionality:
  • Introduced consult functionality, allowing users to start consults from current calls.
  • Added the ability to toggle who to speak to during consults (customer, consult, or both).

• Implemented a hotkey to make interactions eligible again when the routing state is "not responding."

Release Notes for Version 2.0.0.0:

Select Wrap-upCodes functionality

Callback Functionality:

• Added the ability to answer callbacks.
• Implemented the option to start calls to customers from callbacks.
• Introduced text-to-speech functionality to announce ringing interactions and distinguish between calls and callbacks.

Conference Functionality:

• Added the capability to initiate a conference from an ongoing call.
• Implemented the ability to remove the last added conference participant.
• Added a hotkey feature for selecting wrap-up codes assigned to a queue.

Custom Hotkeys Functionality:

• Introduced the ability to create custom hotkeys for opening websites, programs, and executing scripts.
• Added a cheat sheet window to display all registered hotkeys.
• The cheat sheet window can be toggled on or off.
• It displays both the action and key combination for each hotkey.
• Actions can be triggered by double-clicking.
• The cheat sheet can be pinned or copied to the clipboard.

Text-to-Speech Enhancements:

• Added the option to set the language and voice of text-to-speech output based on installed system languages.
• Implemented the feature to play a text-to-speech message if no voices are installed.
• Improved the check for valid hotkeys to reduce the likelihood of assigning a Windows shortcut as a hotkey.
• Enhanced hotkey grouping.
• Improved text-to-speech output for queue information, including new hotkeys for reading queues and call statistics.

Other Improvements and Bug Fixes:

• Added functionality to interrupt text-to-speech.
• Double-clicking on a hotkey opens the hotkey editor.
• Resolved a bug where muting/unmuting (Windows) would lead to high CPU usage.
• Enhanced usability for the hotkey editor with sorting options.
• Fixed issues with transfer target windows and quick shortcuts.
• Improved error messages.
• Added hotkeys to check configured hotkeys and open Genesys in a standard browser.

Features:

• Queue activate / de-activate via hotkey feature
• Toggle hotkeys feature
• Built-in feature and error reporting and request tool
• Config backup and restore feature
• Enhanced logging
• Enhanced stability
• Fixed Permission- and License-check

Currently shortyDings cannot answer calls properly.
We provide a few workaround solutions temporarily. Technically, the Genesys API provides us with the ability to answer a call. However, depending on the endpoint used, this is not possible in most cases. Unfortunately, the built-in WebRTC phone cannot be answered via the API. We are working with Genesys on a solution for this....

• Workaround:
  • Enable the auto-answer feature
  • Use the dingsConnector Chrome Extension V.:2.0.2
    • Please contact us for this - shortydings@deliberate.de

Currently shortyDings cannot answer calls properly.
We provide a few workaround solutions temporarily. Technically, the Genesys API provides us with the ability to answer a call. However, depending on the endpoint used, this is not possible in most cases. Unfortunately, the built-in WebRTC phone cannot be answered via the API. We are working with Genesys on a solution for this....

• Workaround:
  • Enable the auto-answer feature
  • Use the dingsConnector Chrome Extension V.:2.0.2
    • Please contact us for this - shortydings@deliberate.de

First released version - start 01.04.2022

Supported operating systems

• MS Windows 10, MS Windows 8, MS Windows 7