Release Notes for Version 2.1.3.0

Enhancements:

• Text-to-Speech (TTS) Feedback Improvements:
• To enhance compatibility with screen readers, TTS will no longer read out wrap-up codes in the list when text-to-speech feedback is disabled, and the "Do Select Wrap-up Code" hotkey is used. 
• The TTS feedback has been improved in the Schedule Callback window to provide users with a more intuitive experience.
• Enhancements have been made to TTS feedback in the Transfer Target, Start Conference, and Start Consult windows for better clarity and usability.
• When Ctrl+I is pressed in the Schedule Callback window, TTS now reads the currently entered time for the callback.
• Improved the functionality for disconnecting the last added participant in a conference. The hotkey will now remove the currently last added participant until only two participants remain.

Bug Fixes:

• Fixed a bug in the Non-Assist Version that previously caused the Select Wrap-up Code window to close unexpectedly when navigating through the list.
• Addressed an issue where the non-assist version displayed empty pop-ups, enhancing the overall user interface.
• Resolved a bug where the "Do Interrupt Text-To-Speech" hotkey would inadvertently close a window.
• The Schedule Callback window can now be closed even if the time entered is in the past, preventing a potential usability issue.
• Callbacks can now also be scheduled for outbound calls.

Release Notes for Version 2.1.2.0

New Features

• Schedule Callback: Enhanced functionality to schedule callbacks more efficiently.
• Clipboard Support: Ability to copy incoming numbers and numbers from active calls directly to the clipboard.
• Automatic Caller Info Announcement: Caller information can now be automatically announced when a call comes in or can be triggered via a hotkey.
• Automatic Third Party Call Placement: Permission is set automatically when shortyDings is installed.
• Automatic Config File Update: Old configuration files are now automatically updated to be compatible with the new version.

Enhancements

• Custom Hotkey Deletion: Users can now delete custom hotkeys.
• Improved Text to Speech (TTS) Feedback:
  • Notification when a customer hangs up.
  • Alerts for empty targets in Start Conference, Start Consult, and Transfer Target.
  • Announcements for user queue status now use "activated/deactivated" instead of "true/false".
  • TTS feedback when a user isn’t assigned to any queues.
  • TTS feedback for unregistered hotkeys.
  • Queue Control feedback when queues are already activated/deactivated.
  • Eligibility status updates for interactions.
• Improved Logging: Enhanced logging capabilities for better troubleshooting and analysis.

Release Notes for Version 2.1.1.0

• Consult Functionality:
  • Introduced consult functionality, allowing users to start consults from current calls.
  • Added the ability to toggle who to speak to during consults (customer, consult, or both).

• Implemented a hotkey to make interactions eligible again when the routing state is "not responding."

Release Notes for Version 2.0.0.0:

Select Wrap-upCodes functionality

Callback Functionality:

• Added the ability to answer callbacks.
• Implemented the option to start calls to customers from callbacks.
• Introduced text-to-speech functionality to announce ringing interactions and distinguish between calls and callbacks.

Conference Functionality:

• Added the capability to initiate a conference from an ongoing call.
• Implemented the ability to remove the last added conference participant.
• Added a hotkey feature for selecting wrap-up codes assigned to a queue.

Custom Hotkeys Functionality:

• Introduced the ability to create custom hotkeys for opening websites, programs, and executing scripts.
• Added a cheat sheet window to display all registered hotkeys.
• The cheat sheet window can be toggled on or off.
• It displays both the action and key combination for each hotkey.
• Actions can be triggered by double-clicking.
• The cheat sheet can be pinned or copied to the clipboard.

Text-to-Speech Enhancements:

• Added the option to set the language and voice of text-to-speech output based on installed system languages.
• Implemented the feature to play a text-to-speech message if no voices are installed.
• Improved the check for valid hotkeys to reduce the likelihood of assigning a Windows shortcut as a hotkey.
• Enhanced hotkey grouping.
• Improved text-to-speech output for queue information, including new hotkeys for reading queues and call statistics.

Other Improvements and Bug Fixes:

• Added functionality to interrupt text-to-speech.
• Double-clicking on a hotkey opens the hotkey editor.
• Resolved a bug where muting/unmuting (Windows) would lead to high CPU usage.
• Enhanced usability for the hotkey editor with sorting options.
• Fixed issues with transfer target windows and quick shortcuts.
• Improved error messages.
• Added hotkeys to check configured hotkeys and open Genesys in a standard browser.

Features:

• Queue activate / de-activate via hotkey feature
• Toggle hotkeys feature
• Built-in feature and error reporting and request tool
• Config backup and restore feature
• Enhanced logging
• Enhanced stability
• Fixed Permission- and License-check

Currently shortyDings cannot answer calls properly.
We provide a few workaround solutions temporarily. Technically, the Genesys API provides us with the ability to answer a call. However, depending on the endpoint used, this is not possible in most cases. Unfortunately, the built-in WebRTC phone cannot be answered via the API. We are working with Genesys on a solution for this....

• Workaround:
  • Enable the auto-answer feature
  • Use the dingsConnector Chrome Extension V.:2.0.2
    • Please contact us for this - shortydings@deliberate.de

Currently shortyDings cannot answer calls properly.
We provide a few workaround solutions temporarily. Technically, the Genesys API provides us with the ability to answer a call. However, depending on the endpoint used, this is not possible in most cases. Unfortunately, the built-in WebRTC phone cannot be answered via the API. We are working with Genesys on a solution for this....

• Workaround:
  • Enable the auto-answer feature
  • Use the dingsConnector Chrome Extension V.:2.0.2
    • Please contact us for this - shortydings@deliberate.de

First released version - start 01.04.2022

Supported operating systems

• MS Windows 10, MS Windows 8, MS Windows 7