HELP / FAQ
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ON THIS PAGE YOU WILL FIND ANSWERS TO YOUR QUESTIONS

By clicking on the icons on this page you will find more frequently asked questions and the corresponding answers. If you have further questions, we can also be reached by e-mail and telephone and will be happy to help you.

Can alerts be triggered by time, queue, or hotline criteria?

Which criteria apply depends on the defined alerts. Currently, only queue-based alerts are supported; time- or hotline-based triggers are not yet available.

Can alerts be configured for individual employees or groups?

Yes. Alerts can be assigned to different configuration groups based on queues. Employees can be individually assigned to these groups.

Do alerts remain visible until the trigger criteria are no longer met?

Yes – but only queue-based.

Can alerts be categorized or differentiated by severity?

Yes — different colors and texts are configurable.