blinkyDings is a client application that extends the notification capabilities of Genesys Cloud CX, it provides signaling for each agent presence status, interactions status and routing status. These visual popups appear on the screen above all windows, that is, even if the particular browser initiating the notification is running in the background.

Thus, blinkyDings can be used to make it possible to see what is happening in the browser outside the browser on the screen or via the additional hardware.

• The associated Google Chrome Extension addon is installed and activated.
        The name of this extension is “blinkyDings Genesys Cloud Connector”.
• A user has at least one Genesys Communicate license.
• The user is logged in to the Genesys Cloud
• The user has an account for blinkyDings and is logged in there
  

Operating systems

• Windows 11 to Windows 7

Supported web browsers

• Google Chrome
• Microsoft Edge

Supported platforms

• Genesys Cloud CX

Currently only English is supported (German in planning).

The following diagram shows how the status information can be signaled...

Status information is displayed via ALERT-POP-BAR, STATUS-POP-BAR and STATUS-TOOL-BAR, as well as on the optionally connected USB device.

1. Installation process via the Genesys App-Wizard

• Login mypurecloud.com assign the permission
  [ "integration:blinkyDingsAdmin:view" ]
• the browser must be reloaded to display the blinkyDings App-Wizard
• download blinkyDings Setup via Genesys Cloud CX blinkyDings App-Wizard

• Open ZIP-file
• Run the setup.msi
• If you want to install for all users in AutoStart (admin rights required)
• new screenshot returns Chris when finished
• The agents must be assigned the required permissions (see also GenesysAppWizard).
  [ "integration:blinkyDings:agent", "architect:datatable:search", "architect:datatable:view" and "architect:datatableRow:view" ]

• The blinking behavior and rules can be configured via the Genesys AppWizard (login and permissions required)

2. Installation process via the Genesys AppFoundry.

• Call appfoundry.genesys.com blinkyDings and click configure
  

• click Next

• download blinkyDings via the install icon
  

• blinkyDings Setup ausführen und die notwendigen Berechtigungen vergeben
  für Admins: [ "integration:blinkyDingsAdmin:view" ]
  für Agenten: [ "integration:blinkyDings:agent", "architect:datatable:search", "architect:datatable:view" and "architect:datatableRow:view" ]
  

• Via the Genesys Cloud CX AppWizard (login and permissions required)
• or alternatively via the Genesys AppFoundry 

The hardware is a Human Interface Device (HID), no further drivers are necessary. For the installation of a user no admin rights are necessary, only if this is to be done for multiple users.

This means that the Chrome extension is not enabled and must be activated manually via the browser's settings. The browser extensions page for Google Chrome can also be found at the following address: chrome://extensions/

• blinkyDings is configured via the Genesys AppWizard (login and permissions required).

click images to enlarge

It can take up to 60 seconds for changes to take effect.
In order for the rules and the blinking behavior to be adopted, the updateRules button must be clicked if blinkyDings is already running.

The icon is not fixed by default and if he should not be visible, this must be configured in the taskbar settings.

Testing and purchase is available through the Genesys AppFoundry

as well as directly here via your Genesys Cloud CX Organization
> Admin / Integrations

These can be found here on the service page itself: Release Information

click images to enlarge