Help / faq

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By clicking on the icons on this page you will find more frequently asked questions and the corresponding answers. If you have further questions, we can also be reached by e-mail and telephone and will be happy to help you.

What's blinkyDings?

blinkyDings is a client application that extends the notification capabilities of Genesys Cloud CX, it provides signaling for each agent presence status, interactions status and routing status. These visual popups appear on the screen above all windows, that is, even if the particular browser initiating the notification is running in the background.

Thus, blinky
Dings can be used to make it possible to see what is happening in the browser outside the browser on the screen or via the additional hardware.

Where can I find the Installation Guide?
  • Here, you find the Install Guide for your reference.
What are the general requirements for use?
  • The associated Google Chrome Extension addon is installed and activated.
          The name of this extension is “blinkyDings Genesys Cloud Connector”.
  • A user has at least one Genesys Communicate license.
  • The user is logged in to the Genesys Cloud
  • The user has an account for blinkyDings and is logged in there
What are the technical requirements?

Operating systems

  • Windows 11 to Windows 7

Supported web browsers

  • Google Chrome
  • Microsoft Edge

Supported platforms

  • Genesys Cloud CX
Which languages are supported?

Currently only English is supported (German in planning).

How is the GUI of blinkyDings structured?

The following diagram shows how the status information can be signaled...

blinkyDings GUI

click image to enlarge

What status information can be displayed?

Status information is displayed via ALERT-POP-BAR, STATUS-POP-BAR and STATUS-TOOL-BAR, as well as on the optionally connected USB device.

  • Popups are "TopMost" but not intrusive (cursor focus is not taken over)
  • Popups can be moved to other areas of the screen

click image to enlarge

blinkyDings Status-Signale

The following statuses can be displayed,
e.g. for incoming interactions:

  • Request assistance
  • Alert
  • Interaction offered
  • Connection established
  • Connected
  • Calling
  • Not answering
  • Disconnected
  • Terminated

The following presence statuses can be displayed (approximately as in Genesys Cloud):

  • (User defined states)
  • Busy
  • Meeting
  • Available
  • Idle
  • Queued
  • Training
  • Offline
  • Absent
  • Break
  • Lunch
  • After-Call-Work

Is there a hierarchy in signaling?

Yes, there are - see chart....

blinkyDings signaling hierarchy

click image to enlarge

What is the installation process?

1. Installation process via the Genesys App-Wizard

  • Login assign the permission
    [ "integration:blinkyDingsAdmin:view" ]
  • the browser must be reloaded to display the blinkyDings App-Wizard
  • download blinkyDings Setup via Genesys Cloud CX blinkyDings App-Wizard
blinkyDings Install 01
Download blinkyDings
  • Open ZIP-file
  • Run the setup.msi
  • If you want to install for all users in AutoStart (admin rights required)
  • new screenshot returns Chris when finished
  • The agents must be assigned the required permissions (see also GenesysAppWizard).
    [ "integration:blinkyDings:agent", "architect:datatable:search", "architect:datatable:view" and "architect:datatableRow:view" ]
blinkyDings Install 03
  • The blinking behavior and rules can be configured via the Genesys AppWizard (login and permissions required)

2. Installation process via the Genesys AppFoundry.

  • Call blinkyDings and click configure
blinkyDings AppFoundry Install
  • click Next
blinkyDings AppFoundry Install NEXT
  • download blinkyDings via the install icon
blinkyDings AppFoundry Install DL
  • blinkyDings Setup ausführen und die notwendigen Berechtigungen vergeben
    für Admins: [ "integration:blinkyDingsAdmin:view" ]
    für Agenten: [ "integration:blinkyDings:agent", "architect:datatable:search", "architect:datatable:view" and "architect:datatableRow:view" ]
Where can I download the installation files?
  • Via the Genesys Cloud CX AppWizard (login and permissions required)
  • or alternatively via the Genesys AppFoundry 
How do I get the blinkyDings integration for my organization?

blinkyDings can be found in the Genesys AppFoundry. Click on Free Trial, select the offering you would like to purchase and confirm with Next, read and accept the Terms of Service, click on Activate, click Next, follow the instructions on the Post-Activation page, click Next. Also see the installation guide on top of this page.

When I try to get blinkyDings through the AppFoundry I get the following message:  “This offering is currently unavailable from your Genesys Reseller or your Genesys Reseller does not offer Free Trials or Purchase on AppFoundry. Please contact your reseller for purchase options.”

The commercial approval from your reseller is needed, please contact them in order to have access to blinkyDings. 

How do I install blinkyDings?

Follow the instructions in the installation guide on top of this page.

Can I install blinkyDings without the web installer?

Yes, please contact us at Please be advised that we highly recommend using the web installer, if possible, as blinkyDings is made up of several components that will have to be installed manually otherwise.

Which operating systems does blinkyDings support?

blinkyDings can be installed on Windows 7, 8, 10 and 11.

Can blinkyDings be used in a Citrix environment?

Yes, blinkyDings can be installed in a Citrix environment.

Which browsers does blinkyDings support?

blinkyDings supports all Chromium based browsers such as Google Chrome (recommended) or Microsoft Edge. The automatic installation of the dingsConnector browser extension only works in Google Chrome, for all other browsers please install the extension through the Chrome Webstore and install the extension manually.

blinkyDings displays the following message in the Warnings section: “It seems everything is installed correctly, however we cannot detect that you have the Genesys PureCloud Website open in your Chrome of Edge browser. (messaging error)”.

The browser you use for Genesys is closed, open the browser, and sign in with your account on the Genesys website.

blinkyDings displays the following message in the License section: The “blinkyDings” Integration is missing in your Org!”

Make sure your organization installed the blinkyDings integration through the Genesys AppFoundry and all permissions were assigned correctly. Also make sure you are signed into the correct organization if you have access to more than one.

If you have a local license, enter the provided license key in the configuration file. To do this, close blinkyDings(!) and go to %appdata%\Deliberate\blinkyDings. Open the cfg.json file in a text editor. You should see a line that looks like this:

 “LicenseCode” : “”,

Enter the provided license code between the quotation marks on the right-hand side of that expression so it looks something like this:

“LicenseCode” : “6G8254039845H37736K936D7362736459”,

Restart blinkyDings and the License section should now read “blinkyDings license (local).

blinkyDings displays the following message in the Warnings section: “Not all necessary components were correctly installed on your computer. Please install the \"dingsConnector\" Chrome extension from the webstore in your browser and restart blinkyDings. (Chrome extension error)”.

Close blinkyDings by right clicking on the icon in the system tray and clicking Exit. Go to the Google Chrome webstore in your browser, even if you are not using Google Chrome, and install the dingsConnector browser extension. Start blinkyDings.

blinkyDings displays the following message in the Warnings section: Not all necessary components were correctly installed on your computer. Please, run the latest installation file and restart blinkyDings. (dingsConnector error)".

Something went wrong during the installation process. If you used the web installer, please run it again. If you installed blinkyDings manually, make sure you installed all components. In order for blinkyDings to work you need to install the blinkyDings App, the dingsConnector local component and the dingsConnector browser extension.

When blinkyDings starts an error message with “An error occurred. blinkyDings needs to be restarted. [10002]” is displayed and blinkyDings will not start.

Go to %appdata%\Deliberate\blinkyDings and rename the cfg.json file (e.g., cfg_old.json). Restart blinkyDings.

I did what you suggested to resolve my error but blinkyDings still shows the same error message.

Sometimes it takes a little for blinkyDings to get the current information. If the error is still shown after a minute, try to click on the “Logout – Genesys Cloud” link and refresh the Genesys website by pressing F5 in the browser or clicking on the refresh icon. If that still did not resolve the issue, close blinkyDings by right clicking on the icon in the system tray and clicking on “Exit” in the context menu. Note: Just closing the window by clicking the x in the top right corner will only minimize the app, not close it.

Which permissions are needed to use blinkyDings?

An agent using blinkyDings and having access to all its features requires the following permissions:

  • analytics:queueObservation:view
  • analytics:conversationAggregate:view
  • analytics:conversationDetail:view
  • analytics:userObservation:view
  • architect:datatable:view
  • architect:datatableRow:view
  • routing:queue:view
  • routing:queue:join
  • routing:queueMember:manage
  • integration:blinkyDingsApps:Agent

An admin only needing access to the AppWizard page needs the following permissions:

  • architect:datatable:view
  • architect:datatableRow:view
  • architect:datatable:edit
  • architect:datatableRow:add
  • architect:datatable:add
  • routing:queue:view
  • integration:blinkyDingsApps:View
Do I need admin right to install blinkyDings?

Yes, admin right is required for the installation process..

Do I need specific drivers to install?

The hardware is a Human Interface Device (HID), no further drivers are necessary. 

How much does blinkyDings cost per agent?

See the Pricing tab on the Genesys AppFoundry page for blinkyDings to learn about current prices.

Is there a free trial?

Yes, there is a 1-month free trial which starts when you first activate blinkyDings in the Genesys AppFoundry.

Do I need a license to view the AppWizard page?

No, admins who only want to have access to the AppWizard page only need the integration:blinkyDingsApps:View permission for blinkyDings. This permission does not count towards usage.

Which languages are supported in blinkyDings?

Currently, blinkyDings is only available in English.

Which types of busylights are supported?

blinkyDings currently supports the Alpa and Omega models of kuando Busylights.

Does blinkyDings work with embedded clients such as in Salesforce?

Yes, blinkyDings can be used together with embedded clients, such as the Salesforce client.

Does blinkyDings work with Genesys Engage?

No, blinkyDings only works with Genesys CloudCX. We do not support Genesys Engage.

Does blinkyDings work with Genesys PureConnect?

No, blinkyDings only works with Genesys CloudCX. We do not support Genesys PureConnect.

Does blinkyDings support sound?

Yes, if you use the supported kuando Busylights you can configure rules that make the light play sound. Currently blinkyDings cannot play sound through the computer’s speakers.

The message for the version says blinkyDings “is outdated - please check release notes and update”.

There is an updated version of blinkyDings available, talk to your administrator or IT department.

 I clicked on “Logout-Genesys”, how do I sign back in?

Simply refresh the Genesys page in your browser and wait a few seconds.

How do I log into blinkyDings? How does blinkyDings authenticate me as the user?

There is no need to log into blinkyDings separately. Authentication is handled via Genesys automatically when blinkyDings starts.

Why does blinkyDings install a dingsConnector browser extension?

The dingsConnector is needed to get the user token from the browser, this is essential for user authentication. This is how blinkyDings knows who is currently signed into Genesys. The dingsConnector consists of two components, the first one is the browser extension, the second one is an application on the local computer. Both components are needed for blinkyDings to work. If you install blinkyDings via the web installer and you use Google Chrome as your browser all components will be installed automatically.

I have an issue that cannot be solved with the FAQ, what do I do?

In the blinkyDings window you can find a button to report a problem, the window that pops up when that button is clicked will let you enter a description of the error and when you click the Generate mail button Outlook will open and automatically attach files that will help us analyze your problem. If you do not use Outlook, you can also contact us at In that case, please make sure to attach the log files that can be found in the following folder: %localappdata% \Deliberate\blinkyDings.

I have an idea for a new useful feature, can I contact you?

Yes absolutely, in the blinkyDings window you can find a button to report a problem, the window that pops up when that button is clicked also has an option to suggest a feature. You can also contact us at We are always grateful for customer feedback.

After installation, a small exclamation mark appears in the upper right corner of the browser?

This means that the Chrome extension is not enabled and must be activated manually via the browser's settings. The browser extensions page for Google Chrome can also be found at the following address: chrome://extensions/

How to configure blinkyDings?
  • blinkyDings is configured via the Genesys AppWizard (login and permissions required).
blinkyDings configuration
blinkyDings configuration
blinkyDings configuration

click images to enlarge

Is there anything to consider with configuration?

It can take up to 60 seconds for changes to take effect.
In order for the rules and the blinking behavior to be adopted, the updateRules button must be clicked if blinkyDings is already running.

The application is not visible as an icon in the taskbar, what could be the reason?

The icon is not fixed by default and if he should not be visible, this must be configured in the taskbar settings.

Which external USB busylights are supported?

The Alpha and Omega models from the manufacturer Plenom are supported.

Further information is available on the manufacturer's homepage.

Is there a possibility of a trial and where can I get the application?

Testing and purchase is available through the Genesys AppFoundry

blinkyDings AppFoundry free Trial

as well as directly here via your Genesys Cloud CX Organization
> Admin / Integrations

Where can I view the release notes?

These can be found here on the service page itself: Release Information

What architecture is blinkyDings built on?
blinkyDings architectural scheme

click images to enlarge