Help / faq

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ON THIS PAGE YOU WILL FIND ANSWERS TO YOUR QUESTIONS

By clicking on the icons on this page you will find more frequently asked questions and the corresponding answers. If you have further questions, we can also be reached by e-mail and telephone and will be happy to help you.

Whats blinkyDings?

blinkyDings is a client application that extends the notification capabilities of Genesys Cloud, it provides signaling for each agent presence status, call-tocall status and routing status. These visual popups appear on the screen above all windows, meaning even if the particular browser initiating the notification is running in the background.

Thus, blinky
Dings can be used to make it possible to see what is happening in the browser outside the browser on the screen or via the additional hardware.

What are the general requirements for use?
  • The associated Google Chrome Extension addon is installed and activated.
          The name of this extension is “blinkyDings Genesys Cloud Connector”.
  • A user has at least one Genesys Communicate license.
  • The user is logged in to the Genesys Cloud
  • The user has an account for blinkyDings and is logged in there
What are the technical requirements?

Operating systems

  • Windows 10 (Server 2019) to Windows 7 (Server 2008, R2 SP1)
  • .NET Framework 4.7.2

    For more details on Microsoft .NET requirements or to get to the download, please follow this Microsoft link: https://support.microsoft.com/de-de/help/4054531/microsoft-net-framework-4-7-2-web-installer-for-windows

Supported web browsers

  • Google Chrome
  • Microsoft Edge

Supported platforms

  • Genesys Cloud

Hardware

  • Hard disk requirements: Application requires up to 50 MB
  • RAM: Application requires up to 40 MB

Citrix

  • Citrix is supported (currently only single node)

Proxy

  • Proxy is supported.

Security and authentication

  • All data exchange between client and backend is encrypted over HTTPS, port 443.
  • Authentication is done with "Genesys OAuth Implicit Grant". This is a one-step authentication process where a user authenticates with PureCloud and an access token is returned directly to the client application.
Which languages are supported?

Currently only English is supported (German in planning).

How is the GUI of blinkyDings structured?

The following diagram shows how the status information can be signaled...

blinkyDings GUI

click image to enlarge

What status information can be displayed?

Status information is displayed via ALERT-POP-BAR, STATUS-POP-BAR and STATUS-TOOL-BAR, as well as on the optionally connected USB device.

  • Popups are "TopMost" but not intrusive (cursor focus is not taken over)
  • Popups can be moved to other areas of the screen

click image to enlarge

blinkyDings Status-Signale

The following statuses can be displayed,
e.g. for incoming interactions:

  • Request assistance
  • Alert
  • Interaction offered
  • Connection established
  • Connected
  • Calling
  • Not answering
  • Disconnected
  • Terminated

The following presence statuses can be displayed (approximately as in Genesys Cloud):

  • (User defined states)
  • Busy
  • Meeting
  • Available
  • Idle
  • Queued
  • Training
  • Offline
  • Absent
  • Break
  • Lunch
Is there a hierarchy in signaling?

Yes, there are - see chart....

blinkyDings signaling hierarchy

click image to enlarge

What is the installation process? (with video)
  • Download blinkyDingsSetup.zip from blinydings.com (registration and login required)
  • Run the setup.msi
  • If you want to install for all users in AutoStart (admin rights required)
blinkyDings-setup
  • open blinkyDings info via ToolBar
  • Click on "Open configuration
    (or) scan QR-coded configuration URL with mobile device (camera app)
blinkyDings Toolbar
blinkyDings QR-code

The entire installation process on video...

Where can I download the installation files?
  • You can get the installation files - blinkyDingsSetup.zip - at blinydings.com (registration and login required).
Do I need specific drivers to install?

The hardware is a Human Interface Device (HID), no further drivers are necessary. For the installation of a user no admin rights are necessary, only if this is to be done for multiple users.

After installation, a small exclamation mark appears in the upper right corner of the browser?

This means that the Chrome extension is not enabled and must be activated manually via the browser's settings. The browser extensions page for Google Chrome can also be found at the following address: chrome://extensions/

How to configure blinkyDings? (with video)
  • All blinkyDings-clients are provisioned via a central cloud configuration backend.
  • Easy registration and configuration is done via QR code from the mobile device camera.
  • Configuration groups can be created for uniform blink style and behavior.
blinkyDings Konfiguration 01
blinkyDings Konfiguration 02

click images to enlarge

Configuration guide as video...

Is there anything to consider with configuration?

It can take up to 60 seconds for changes to take effect.

The application is not visible as an icon in the taskbar, what could be the reason?

The icon is not fixed by default and if he should not be visible, this must be configured in the taskbar settings.

Which external USB busylights are supported?

The Alpha and Omega models from the manufacturer Plenom are supported.

Further information is available on the manufacturer's homepage.
www.plenom.com

Is there a possibility of a trial and where can I get the application?

Testing and purchase is available through the Genesys AppFoundry
as well as directly here via the deliberate homepage. 

Where can I view the release notes?

These can be found here on the service page itself: Release Information

What architecture is blinkyDings built on?
  • .Net 4.7.2 Framework
  • everything on standard https 443
  • the only information exchanged between client and backend is workstation name, username and configuration values
  • All communication between client and backend is encrypted and https
  • Genesys OAuth Implicit Permission
  • Access_Token via Chrome Extension: "blinkyDings Genesys Cloud Connector" (Native Messaging API Host)
blinkyDings Architektur

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