Help / faq

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By clicking on the icons on this page you will find more frequently asked questions and the corresponding answers. If you have further questions, we can also be reached by e-mail and telephone and will be happy to help you.

Whats blinkyDings?

blinkyDings is a client application that extends the notification capabilities of Genesys Cloud CX, it provides signaling for each agent presence status, interactions status and routing status. These visual popups appear on the screen above all windows, that is, even if the particular browser initiating the notification is running in the background.

Thus, blinky
Dings can be used to make it possible to see what is happening in the browser outside the browser on the screen or via the additional hardware.

What are the general requirements for use?
  • The associated Google Chrome Extension addon is installed and activated.
          The name of this extension is “blinkyDings Genesys Cloud Connector”.
  • A user has at least one Genesys Communicate license.
  • The user is logged in to the Genesys Cloud
  • The user has an account for blinkyDings and is logged in there
What are the technical requirements?

Operating systems

  • Windows 11 to Windows 7

Supported web browsers

  • Google Chrome
  • Microsoft Edge

Supported platforms

  • Genesys Cloud CX
Which languages are supported?

Currently only English is supported (German in planning).

How is the GUI of blinkyDings structured?

The following diagram shows how the status information can be signaled...

blinkyDings GUI

click image to enlarge

What status information can be displayed?

Status information is displayed via ALERT-POP-BAR, STATUS-POP-BAR and STATUS-TOOL-BAR, as well as on the optionally connected USB device.

  • Popups are "TopMost" but not intrusive (cursor focus is not taken over)
  • Popups can be moved to other areas of the screen

click image to enlarge

blinkyDings Status-Signale

The following statuses can be displayed,
e.g. for incoming interactions:

  • Request assistance
  • Alert
  • Interaction offered
  • Connection established
  • Connected
  • Calling
  • Not answering
  • Disconnected
  • Terminated

The following presence statuses can be displayed (approximately as in Genesys Cloud):

  • (User defined states)
  • Busy
  • Meeting
  • Available
  • Idle
  • Queued
  • Training
  • Offline
  • Absent
  • Break
  • Lunch
  • After-Call-Work

Is there a hierarchy in signaling?

Yes, there are - see chart....

blinkyDings signaling hierarchy

click image to enlarge

What is the installation process?

1. Installation process via the Genesys App-Wizard

  • Login assign the permission
    [ "integration:blinkyDingsAdmin:view" ]
  • the browser must be reloaded to display the blinkyDings App-Wizard
  • download blinkyDings Setup via Genesys Cloud CX blinkyDings App-Wizard
blinkyDings Install 01
Download blinkyDings
  • Open ZIP-file
  • Run the setup.msi
  • If you want to install for all users in AutoStart (admin rights required)
  • new screenshot returns Chris when finished
  • The agents must be assigned the required permissions (see also GenesysAppWizard).
    [ "integration:blinkyDings:agent", "architect:datatable:search", "architect:datatable:view" and "architect:datatableRow:view" ]
blinkyDings Install 03
  • The blinking behavior and rules can be configured via the Genesys AppWizard (login and permissions required)

2. Installation process via the Genesys AppFoundry.

  • Call blinkyDings and click configure
blinkyDings AppFoundry Install
  • click Next
blinkyDings AppFoundry Install NEXT
  • download blinkyDings via the install icon
blinkyDings AppFoundry Install DL
  • blinkyDings Setup ausführen und die notwendigen Berechtigungen vergeben
    für Admins: [ "integration:blinkyDingsAdmin:view" ]
    für Agenten: [ "integration:blinkyDings:agent", "architect:datatable:search", "architect:datatable:view" and "architect:datatableRow:view" ]
Where can I download the installation files?
  • Via the Genesys Cloud CX AppWizard (login and permissions required)
  • or alternatively via the Genesys AppFoundry 
Do I need specific drivers to install?

The hardware is a Human Interface Device (HID), no further drivers are necessary. For the installation of a user no admin rights are necessary, only if this is to be done for multiple users.

After installation, a small exclamation mark appears in the upper right corner of the browser?

This means that the Chrome extension is not enabled and must be activated manually via the browser's settings. The browser extensions page for Google Chrome can also be found at the following address: chrome://extensions/

How to configure blinkyDings?
  • blinkyDings is configured via the Genesys AppWizard (login and permissions required).
blinkyDings configuration
blinkyDings configuration
blinkyDings configuration

click images to enlarge

Is there anything to consider with configuration?

It can take up to 60 seconds for changes to take effect.
In order for the rules and the blinking behavior to be adopted, the updateRules button must be clicked if blinkyDings is already running.

The application is not visible as an icon in the taskbar, what could be the reason?

The icon is not fixed by default and if he should not be visible, this must be configured in the taskbar settings.

Which external USB busylights are supported?

The Alpha and Omega models from the manufacturer Plenom are supported.

Further information is available on the manufacturer's homepage.

Is there a possibility of a trial and where can I get the application?

Testing and purchase is available through the Genesys AppFoundry

blinkyDings AppFoundry free Trial

as well as directly here via your Genesys Cloud CX Organization
> Admin / Integrations

Where can I view the release notes?

These can be found here on the service page itself: Release Information

What architecture is blinkyDings built on?
blinkyDings architectural scheme

click images to enlarge