blinkyDings version 2.2

Supported operating systems:

• MS Windows 11 to 7

Features:

• Full support for Busylight audio output (8 Ringtones).
• Offers monitoring and signalling for queues. E.g.: Define alert if a certain queue reaches treshold of calls waiting.
• Pop-up screen positioning: The pop-up elements can be dragged to another position or to another screen and will automatically saved in configuration.
• Better guidance and detection: We now display warnings and suggestions when problems are detected (example: incomplete installation, missing permissions).
• Report problems or feature requests: We now implemented the possibility for users to directly send us a report.
• Fixed Permission- and License-check

blinkyDings version 2.0.1.6

Supported operating systems:

• MS Windows 11 to 7

Features:

• Fixed Permission- and License-check

blinkyDings version 2.0.0.3

Supported operating systems:

• MS Windows 11 to 7

Features:

• 2.x is a new major version
• blinkydings.com (backend) is no longer used
• Clients don't have to be registered anymore, this is now done via permissions in Genesys
• The connection to the blinkyDings backend is no longer used, there is only the connection to Genesys
• The central configuration is done via Genesys AppWizard and is stored in a data table
• Trial and purchase is done via the Genesys AppFoundry
• Licenses are assigned via permissions in Genesys
• Combination of rules are now possible (e.g. postprocessing time)
• The features should be displayed in German and not in English when selecting the German language.

First released version - launch 11.11.2020

Supported operating systems

• MS Windows 10, MS Windows 8, MS Windows 7

Features:

• blinkyDings is a client application that extends the notification capabilities of Genesys Cloud
• Offers signaling for any AgentPresence-State, CallConversation-State and Routing-Status
• “Require Assistance” feature (with HotKey) to notify and call for help (e.g. from team leader)
• Offers Visual On-Screen non-intrusive Popup above all windows
• (Optional) Use of external USB Color LED light – currently supported: busylights by plenom
• Signaling style for each state can be configured to have individual color and blink behavior
• All blinkyDings clients are provisioned by central cloud configuration backend
• Simple registration and configuration via QR-Code from mobile device camera
• Configuration groups for uniform blink style and behavior