RELEASE Notes

Version History

What is the current version, what features are new, etc.?

Below is a historical list of all versions and changes:

01.03.2024 - blinkyDings Version 2.3.0 (current release)

blinkyDings version 2.3.0 - Changes

Desktop App Enhancements:

  • Flexible Alert Docking: The Alert Pop can now be docked on the right and left sides of the screen, as well as the top and bottom, providing greater flexibility in how you view alerts. 
  • Time-Based Queue Monitoring: Added alerts for monitoring the queue based on time, specifically focusing on the "Longest Call Waiting" to help manage call flow more effectively.
  • Enhanced CSV Rule Integration: Rules can now be directly imported from local CSV files, reducing the need for extensive permissions.
  • Improved Error Reporting: We've made improvements to our error reporting mechanism to provide clearer and more informative error messages.

AppWizard Updates:

  • Time-Based Queue Monitoring Rules: You can now create rules for time-based queue monitoring, specifically for "Longest Call Waiting," to improve call management.
  • Manual Rule Priority Adjustment: The ability to manually change the priority of rules has been added, giving you more control over rule execution order.
  • Enhanced Save Changes Indicator: The button to save changes will now turn orange when there are unsaved changes, making it easier to recognize when modifications need to be saved.

Bug Fixes:

  • Resolved an issue where the Rule Expression textbox would overflow.
  • Corrected spelling mistakes within the AppWizard to enhance clarity.
  • Fixed a bug where clicking the "Re-load data" button too quickly resulted in duplicate entries.
05.04.2023 - blinkyDings Version 2.2.0 

blinkyDings version 2.2

Supported operating systems:

  • MS Windows 11 to 7

Features:

  • Full support for Busylight audio output (8 Ringtones).
  • Offers monitoring and signalling for queues. E.g.: Define alert if a certain queue reaches treshold of calls waiting.
  • Pop-up screen positioning: The pop-up elements can be dragged to another position or to another screen and will automatically saved in configuration.
  • Better guidance and detection: We now display warnings and suggestions when problems are detected (example: incomplete installation, missing permissions).
  • Report problems or feature requests: We now implemented the possibility for users to directly send us a report.
  • Fixed Permission- and License-check
23.09.2022 - blinkyDings Version 2.0.1.6

blinkyDings version 2.0.1.6

Supported operating systems:

  • MS Windows 11 to 7

Features:

  • Fixed Permission- and License-check
01.08.2022 - blinkyDings Version 2.0.0.3

blinkyDings version 2.0.0.3

Supported operating systems:

  • MS Windows 11 to 7

Features:

  • 2.x is a new major version
  • blinkydings.com (backend) is no longer used
  • Clients don't have to be registered anymore, this is now done via permissions in Genesys
  • The connection to the blinkyDings backend is no longer used, there is only the connection to Genesys
  • The central configuration is done via Genesys AppWizard and is stored in a data table
  • Trial and purchase is done via the Genesys AppFoundry
  • Licenses are assigned via permissions in Genesys
  • Combination of rules are now possible (e.g. postprocessing time)
  • The features should be displayed in German and not in English when selecting the German language.
11.11.2020 - blinkyDings Version 1.0

First released version - launch 11.11.2020

Supported operating systems

  • MS Windows 10, MS Windows 8, MS Windows 7

Features:

  • blinkyDings is a client application that extends the notification capabilities of Genesys Cloud
  • Offers signaling for any AgentPresence-State, CallConversation-State and Routing-Status
  • “Require Assistance” feature (with HotKey) to notify and call for help (e.g. from team leader)
  • Offers Visual On-Screen non-intrusive Popup above all windows
  • (Optional) Use of external USB Color LED light – currently supported: busylights by plenom
  • Signaling style for each state can be configured to have individual color and blink behavior
  • All blinkyDings clients are provisioned by central cloud configuration backend
  • Simple registration and configuration via QR-Code from mobile device camera
  • Configuration groups for uniform blink style and behavior